Are you a natural leader with a passion for operational excellence and customer service? Do you thrive in a fast-paced environment where your decisions directly impact the quality of service delivered to customers? If so, LiveWest has an exciting opportunity for you to lead our Planning team and help shape the future of our in-house maintenance service.
As a Team Leader – Planning (M&E), you will be at the heart of our operations, ensuring that repairs and maintenance are scheduled efficiently and completed on time. You will lead a team of dedicated planners, driving performance, continuous improvement, and a culture of customer-first thinking.
Key Responsibilities:
Lead, coach and develop a team of planners to enhance team capability and performance.
Set clear targets and hold the team accountable for delivery.
Promote a culture of excellent customer service and continuous improvement.
Ensure efficient scheduling of repairs and maintenance using resource planning tools.
Monitor and report on progress of repairs and planned works.
Liaise with internal teams to resolve issues around work quality, compliance, and timeliness.
Operate within Health & Safety and organisational policies to ensure a safe working environment.
Support the customer service centre and manage complaints effectively.
Why Join LiveWest:
At LiveWest, we believe in creating a home for everyone. We are more than just a housing provider – we are a community builder, a place where people come together to make a real difference. In this role, you will have the opportunity to lead a high-performing team, shape service delivery, and grow your career in a supportive and forward-thinking organisation. With a strong focus on values, collaboration, and innovation, LiveWest is the perfect place to take the next step in your leadership journey.
This role is being offered on a part time, permanent basis, working 22.2 hours per week (Monday to Wednesday). This is an office based role, based in our Exeter or Weston-super-Mare office.
For further information about this role, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
To be successful in your application for the role of Planning Team Leader, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience:
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Understanding of key performance indicators in area of work.
- Ability to diagnose responsive repairs.
- Experience in interpreting data and providing suitable outcomes, good data analysis and input skills.
- Desirable: General understanding of responsive repairs or similar.
- Desirable: Experience of using a scheduling tool to plan works.
- Desirable: Experience of using resource scheduling software such as Xmbrace, OptiTime/DRS.
- Desirable: Experience of using databases such as Capita/1st Touch.
Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
Our Reward and Benefits:
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
