3rd line Work, Jobs in Farcet, Cam (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- CRM software
- English
- Employee discount
- Gym membership
Sub Agent
M Group —Peterborough
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
3rd Line Infrastructure Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Maintenance
- Scripting
- Communication skills
- Annual leave
- Work from home
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Multi Skilled Engineer
Tayto Group Limited —Corby
- £46,575 - £51,750 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
3rd Line Network Engineer
Leidos —Huntingdon
- £44,700 - £57,300 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Work from home
National Technical Support, PMLS, UK
Mindray —Peterborough
- Computer literacy
- Engineering
- Maintenance
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Electrician- Peterborough
Sureserve —Peterborough
- £40,000 - £44,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Commissioning Officer (Children and Families)
Cambridgeshire County Council —Huntingdon
- £37,280 - £39,152 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Winter maintenance driver
M Group —Huntingdon
- Weekend availability
- Maintenance
- Driving
Commercial Team Leader
Cambridgeshire Fire and Rescue —Huntingdon
- £51,220 - £54,371 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Organisational skills
- Free parking
- Store discount
Quick apply
Highways Supervisor
M Group —Huntingdon
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Senior Quantity Surveyor (Subcontract manager)
M Group —Saint Ives
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Carer Support Worker
Northamptonshire Carers —Wellingborough
- £26,035.94 a year
- Full-time
- Medication administration
- Care experience
- In-person
Quick apply
8d
Third in Charge
Grandir UK —Rushden
- £25,792 - £28,392 a year
- Full-time
- Management
- Experience working with children
- In-person
- Annual leave
- Employee discount
Quick apply
New Product Development Manager
Tayto Group Limited —Corby
- £45,000 - £50,000 a year
- Full-time
- Marketing
- In-person
- Free parking
- Employee assistance programme
Quick apply
Electrician- Peterborough
Aaron Services —Peterborough
- £40,000 - £44,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Transport Manager
Stobart —Kettering
- Up to £40,000 a year
- Full-time
- Continuous improvement
- Computer skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
7d

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Customer Service Coordinator

URBN -
Peterborough

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

Microsoft Powerpoint
CRM software
French
Customer service call handling
Report writing
Report generation
Stakeholder collaboration
Stakeholder liaison
Process improvement
English
Microsoft Office Suite
Complaint handling
Fashion retail
Customer interaction
Retail experience
German

Full job description

Location:

This position is located at Unit 3 Forli Strada, Peterborough, Cambridgeshire, PE73HH United Kingdom Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manage the Customer Service inboxes, and contact queues, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).

Working through challenging conversations with customers to turn poor experiences around and restore their faith in our brands. Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.

Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service-related issues and work with relevant teams to resolve and prevent service issues.

Working in partnership with key areas of the Supply chain and the wider business, to review and challenge processes and enhance the customer experience.

Working in line with vision & values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous

Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).

Well organised individual who is proactive and self-motivated to take on multiple tasks simultaneously.

Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages, particularly Excel and PowerPoint; experience of using customer/order management systems would be useful i.e Salesforce.

Customer focused, with previous experience working in a customer facing role. Experience working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and 50% discount off external gym memberships
Private Medical Insurance

Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Travel:
Cycle to work scheme

Continued Development:
We offer structured support within the business alongside continued learning and

development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

Refine Your Search

3rd line jobs in farcet, cam

Customer Service Coordinator

Sub Agent

3rd Line Infrastructure Engineer

IT Service Desk Analyst

Multi Skilled Engineer

3rd Line Network Engineer

National Technical Support, PMLS, UK

Service Support Specialist

Electrician- Peterborough

Commissioning Officer (Children and Families)

Winter maintenance driver

Commercial Team Leader

Highways Supervisor

Senior Quantity Surveyor (Subcontract manager)

Carer Support Worker

Third in Charge

New Product Development Manager

Electrician- Peterborough

Assistant Transport Manager

Analyst

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