Associate monitoring Work, Jobs in Farnborough, Eng (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Community Healthcare Assistant - SW Surrey
HCRG Care Group —Guildford
- From £27,674 a year
- Call to connect
- Hybrid work
- Experience working with children
- Training & development
- Communication skills
- Employee discount
Quick apply
9d
Medical Information & Compassionate Use Supply Associate
Pierre Fabre —Reading
Qualified Apprenticeship Assessor
Weir Training Limited —Woking
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Associate Pharmacovigilance Project Director (Delivery)- Europe
PrimeVigilance —Guildford
- Full-time
- Remote
- Management
- Conflict management
- Leadership
Quick apply
PR Associate EMEA
Mattel —Slough
- £37,440 - £44,460 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
4d
Senior Laboratory Services Analyst
South East Water —Farnborough
- Up to £36,493 a year
- Weekend availability
- Team management
- Mentoring
- Annual leave
Clinical Research Associate I
Fortrea —Maidenhead
- Full-time
Associate Splunk Engineer
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- Employee discount
Local Study Associate Director
IQVIA —Reading
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Work from home
Clinical Research Associate - IQVIA Biotech
IQVIA —Reading
- Full-time
- No degree
- Travel
- Recruiting
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Lab Logistics Operative
Avantor —Slough
- Full-time
- Customer service
- Laboratory experience
- Organisational skills
8d
Assistant Consultant / Consultant, Air Quality - Basingstoke
WSP —Basingstoke
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
Nursery Practitioner
GLF Schools —Camberley
- £18,616.41 - £23,970.00 a year
- Full-time
- Experience working with children
- Organisational skills
- Communication skills
Group Transformation Associate (Fixed Term Contract)
Reckitt —Uxbridge
- Microsoft Powerpoint
- PMP
- Analysis skills
- Employee assistance programme
- Life insurance
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply

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Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension

Qualifications

Customer service call handling
Report generation
Social media management
Microsoft Office Suite
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

associate monitoring jobs in farnborough, eng

Customer Care Associate

Associate Monitoring Analyst

Community Healthcare Assistant - SW Surrey

Medical Information & Compassionate Use Supply Associate

Qualified Apprenticeship Assessor

Associate Pharmacovigilance Project Director (Delivery)- Europe

PR Associate EMEA

HR Business Partner

Senior Laboratory Services Analyst

Clinical Research Associate I

Associate Splunk Engineer

Local Study Associate Director

Clinical Research Associate - IQVIA Biotech

Associate Clinical Project Manager - Sponsor Dedicated

Lab Logistics Operative

Assistant Consultant / Consultant, Air Quality - Basingstoke

Nursery Practitioner

Group Transformation Associate (Fixed Term Contract)

IT Operations - First Level Transaction Monitoring Associate

Associate Application Analyst

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