Senior workforce Work, Jobs in Farnborough, Ham (with Salaries)

Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
3d
Senior HR Business Partner
Explore! —Farnborough
- £60,000 - £65,000 a year
- Presentation skills
- Human resources
- Recruiting
- Free parking
- Flexible schedule
9d
Senior Operational Resilience Officer
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Employee discount
Customer Experience Manager
ATG Entertainment Limited —Woking
- £42,800 a year
- Full-time
- Hotel
- Presentation skills
1d
Philanthropy and Alumni Relations Officer
Lord Wandsworth Colle —Hook
- £28,000 - £33,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Free parking
- Sick pay
Quick apply
1d
Senior Healthy Lifestyle Advisor
ICE Creates —Reading
- £28,000 a year
- Weekend availability
- Hybrid work
- CRM software
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
5d
BSPS Network Quality Manager
Frimley Health NHS Foundation Trust —Frimley
- £59,798 - £67,020 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Volunteer Lead Co-Ordinator
DEBRA —Bracknell
- £19,200 - £21,600 a year
- Part-time
- Organisational skills
- Communication skills
Quick apply
10d
Senior Workforce Scheduler
Royal Caribbean Group —Weybridge
- Data analysis skills
- English
- Presentation skills
Senior Lifecycle & Projects Manager
OCS Group —Reading
- Business development
- Bachelor's degree
- Continuous improvement
Quick apply
Lead Assessment and Income Manager
Surrey County Council —Woking
- £63,823 a year
- Hybrid work
- Continuous improvement
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Training & development
- Annual leave
- Employee discount
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
Support Worker Part time
Field Lane Foundation —Frimley
- £13.45 - £15.53 an hour
- Communication skills
2d
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Senior Release Manager
SSE —Reading
- £71,869 - £85,880 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
1d
Community Team Leader
Frimley Health NHS Foundation Trust —Camberley
- £51,657 - £58,785 a year
- Full-time
- Team management
- Recruiting
- Training & development
4d
Medical Laboratory Assistant (MLA)
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Full-time
- Mentoring
2d
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount
Concierge
Berkeley Group —Ascot
- Microsoft Word
- Computer literacy
- Hotel
Quick apply

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senior workforce jobs near farnborough, ham

Contract - Customer Relations Coordinator

Honda -
Bracknell

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Job details

Fixed term contract
3 days ago

Benefits

Flexitime
Work from home

Qualifications

Financial Conduct Authority guidelines
Client engagement
Process improvement
Internal department liaison
Complaint handling
Customer loyalty building
Customer interaction
Communication skills
Time management

Full job description

Date: 26 Aug 2026

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:
The Customer Relations Coordinator is an important role in supporting our Customer Operations objective of being industry leading in customer experience to maximise customer retention and loyalty.

The Customer Relations Coordinator resolves complex Level 3 customer escalations. Level 3 are very complex cases which could involve the legal department, factory investigations, complex technical diagnosis and occasional visits to the dealer or the European Automobile Quality department.

The role is responsible for managing and resolving difficult customer situations in line with The Financial Conduct Authority and Consumer Duty regulations once escalated from our Level 2 team. Key skills are showing empathy and understanding of the customer situation, identifying solutions that maintain the customer confidence in the brand whilst balancing the commercials.

The role manages all customer and dealer communication for all product (Automobile, Motorcycle, ATV, Lawn & Garden, Marine and Industrial) Level 3 complaints. This is a non-inbound role giving the time to focus on resolving the case in the best way within the agreed SLAs.

This role is offered on a contract basis for a duration of 12 months.

Main Responsibilities:

Represent Honda values and customer experience to every customer by resolving complex Level 3 complaints in a timely, positive way.
Display excellent communication skills across all channels of customer contact: outbound phone calls, email, letters and exceptional times face to face meetings.
Confidently communicate with dissatisfied customers, clearly set expectations and always keep promises in re-contacting through exceptional time management and excellent communication skills.
Gather all necessary information from the customer, dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
Ensure all enquiries are recorded onto the customer tracking system and coded correctly. The information is then used to improve the business for the benefit of the customer and to report to the Senior Management Group and Research and Development
Deal with high level cases including working with our legal department and Service Quality division in order to comply with all procedures.
Proactively identify any process gaps within the team and create relevant countermeasures to ensure they are streamlined and add value to our customer experience.
Utilise the goodwill budget in a consistent, sensible way to help our customers when there is clear justification.
Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.
Take ownership for escalated, high-cost contacts from dealer network to ensure all process is adhered to and a timely resolution to the dealer.
Be able to work independently and make sound business decisions with customers in order to drive retention and protect the Honda brand.
Ensure that customers are treated fairly and in line with The Financial Conduct Authority’s guidelines and customers are responded to in the correct timeframes.
Take responsibility for all requests from Data Protection Manager on all Subject Action Requests or Data Breaches, ensuring completed within the necessary timeframes.

Qualifications, skills and experience:
Required

A customer-focused individual with experience handling customer enquiries with empathy and professionalism.
Excellent interpersonal, communication, and relationship-building skills, with the confidence to communicate effectively and professionally with customers, external partners, and colleagues.
Proven experience of handling challenging situations, with the ability to remain calm and patient under pressure.
A strong team player who thrives in a busy environment.
Self-motivated and capable to make logical decisions using your own initiative.
Flexible and adaptable approach to work, balancing priorities and working to tight deadlines.
Confident in learning and using Honda systems.
Excellent attention to detail.

Desirable

Previous complaint management experience in a customer environment.
Previous complaint management in an FCA regulated environment.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

Job Segment: R&D, Temporary, Work from Home, Research, Contract

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Refine Your Search

senior workforce jobs in farnborough, ham

Contract - Customer Relations Coordinator

Senior HR Business Partner

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Philanthropy and Alumni Relations Officer

Senior Healthy Lifestyle Advisor

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Head of Learning and Development

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Community Team Leader

Medical Laboratory Assistant (MLA)

Head of People & Culture Business Partner

Concierge

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