Service desk agent Work, Jobs in Farnborough, Ham (with Salaries)

First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- English
- In-person
Real-Time Analyst
Foundever —Kingston upon Thames
- £28,500 a year
- Full-time
- Data analysis skills
- Analysis skills
- Data entry
- Annual leave
Financial Accountant
Topdeck Travel Ltd —London
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee assistance programme
Quick apply
Business Administrator
Menzies LLP —Staines-upon-Thames
- Full-time
- Writing skills
- Travel
- Organisational skills
RICS Chartered Surveyor / Commercial Lettings Negotiator
Galaxy Real Estate —Hayes
- £25,420 - £50,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
8d

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First Line Triage Technology Support Agent

Places for People -
Camberley

Apply Now

Job details

Permanent
£27,000 a year

Benefits

Free flu jabs
Company pension
Employee discount
Flexible schedule

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Safeguarding procedures
Customer support
IT incident logging
Help desk

Full job description

Location:

Places Leisure Head Office (GU15)
Salary:

£27000
Employment Type:

Permanent
Hours per Week:

36.25
Grade:

6
Closing Date:

14 August 2026

Reporting Group:

Leisure - Central Support Office

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

You will be the first point of contact for IT support across the business, helping colleagues resolve technical issues and keeping systems running smoothly. You'll triage incoming requests, aiming for first-time fixes where possible and escalating more complex issues to wider technology teams when needed.

You'll investigate and troubleshoot hardware, software, and network issues, providing clear guidance to users both remotely and on-site where required. Alongside this, you'll manage and document incidents in the ticketing system, ensuring accurate prioritisation and timely resolution.

You'll also support the installation and maintenance of IT equipment, contribute to knowledge base documentation, and work proactively to identify improvements that prevent recurring issues.

This role is based on site 3 days a week at The Gurney Office, Building Three, Watchmoor Park, Camberley, Surrey, GU15 3YL.

Essential criteria

Experience handling IT support requests, incidents, or service desk tickets in a structured environment, with the ability to troubleshoot issues and determine when escalation is required.
Ability to diagnose and resolve hardware, software, Microsoft 365, Windows, end-user device, and basic network issues while identifying root causes.
Experience using ticketing systems to log, categorise, prioritise, track, and manage incidents through to resolution.
Proven ability to prioritise workload, manage multiple requests effectively, and deliver excellent customer service while communicating technical information to non-technical users.
Demonstrable ability to follow processes relating to data protection, security, and compliance, whilst maintaining accurate documentation, knowledge articles, and technical procedures.

More about you

You're a proactive and organised individual who takes ownership of your work and is confident managing competing priorities. You enjoy troubleshooting issues, finding practical solutions, and using your initiative, whilst knowing when to escalate or seek support.

You're passionate about delivering excellent customer service and communicating effectively with colleagues of all technical abilities. You take pride in providing a professional and reliable support experience.

You're motivated to learn and continuously develop your technical knowledge, contribute to knowledge sharing, and support improvements to processes and documentation.

You work well both independently and as part of a team, building positive relationships with colleagues, stakeholders, and external suppliers.

At Places for People, we are committed to providing a safe working environment, therefore a basic DBS check is required for this role.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary with regular annual review
Pension with matched contributions up to 7%
Bonus scheme for colleagues at 2%
35 days holiday (including bank holiday) with option to buy or sell days
Healthcare cashback plan for everyday medical costs - up to £500 savings per year
Access to wellbeing support such as counselling and flu jabs
Private GP and health support services available
Access to a rewards platform with retail and lifestyle discounts
Savings on groceries, travel, shopping and home products
Ongoing training and development opportunities
Access to professional qualifications and career progression
Internal development programmes and learning support
Recognition schemes such as Star Awards and Colleagues Awards
Strong focus on inclusion, wellbeing and colleague engagement
Free membership to Places Gyms

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Apply Now

Refine Your Search

service desk agent jobs in farnborough, ham

First Line Triage Technology Support Agent

Senior Support Services Agent

Service Desk Ops Manager

Customer Service Host

Customer Service Host - T2

Customer Service Host - T3

Central Reservations Agent

Transport Coordinator

Real-Time Analyst

Financial Accountant

Business Administrator

RICS Chartered Surveyor / Commercial Lettings Negotiator

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