First class dining & hospitality supervisor Work, Jobs in Farndon, Ntt (with Salaries)

First Class Dining & Hospitality Supervisor
Great Central Railway —Loughborough
- £25,420.00 - £37,572.57 a year
- Full-time
- Hospitality
- Management
- Inventory control
Quick apply
12d

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First Class Dining & Hospitality Supervisor
Great Central Railway —Loughborough
Monitor sales performance and contribute ideas for business development. This includes overseeing First Class Dining services, developing the wider hospitality…
£25,420.00 - £37,572.57 a year
Quick apply
12d
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First Class Dining & Hospitality Supervisor

Great Central Railway -
Loughborough

Quick apply

Job details

Full-time
£25,420.00 - £37,572.57 a year
12 days ago

Qualifications

Hospitality
Management
Resource allocation planning
Inventory control
Food service team management
Sales
Customer service
Catering
Food safety and hygiene regulations
Business development
Supervising experience
Continuous improvement
Personal Licence
Food and beverage team management
Staff training
Food service experience
POS
Recruiting
Purchasing
Training & development
Food safety
Team motivation leadership
Communication skills
Food service management
Hospitality management
Rota coordination

Full job description

The First-Class Dining & Hospitality Supervisor is responsible for the day-to-day leadership of the Great Central Railway's premium dining and hospitality operation. This includes overseeing First Class Dining services, developing the wider hospitality offer for charter trains and corporate events, and ensuring exceptional standards of customer service, food presentation and operational delivery.

Working as part of the Food & Beverage Management Team, the postholder will also take ownership of a department-wide leadership responsibility, supporting the continuous development of standards, systems and colleagues across all Food & Beverage operations.

Key Responsibilities

Operational Leadership

Lead the planning and delivery of First Class Dining services.
Oversee hospitality services for charter trains, private events and corporate functions.
Ensure consistently high standards of food quality, customer service and presentation.
Coordinate staffing requirements for dining and hospitality operations.
Monitor operational performance and identify opportunities for improvement.
Ensure compliance with food safety, licensing and health and safety legislation.

Commercial Development

Support the growth of premium hospitality services.
Develop new hospitality packages and customer experiences.
Maximise revenue opportunities through effective service delivery and customer satisfaction.
Monitor sales performance and contribute ideas for business development.

Leadership & People Management

Supervise, motivate and support paid staff and volunteers.
Lead by example, creating a positive and professional working environment.
Assist with recruitment, induction and training.
Encourage teamwork and collaboration across the wider Food & Beverage department.

Departmental Leadership

Alongside operational responsibilities, lead one department-wide area such as:

Training and Service Standards
Rostering and Resource Planning
EPOS, Stock Control and Purchasing

This responsibility will be agreed based on individual strengths and development aspirations.

Person Specification

Essential

Previous supervisory experience within hospitality, catering or food service.
Excellent customer service skills.
Strong organisational and planning abilities.
Ability to lead and motivate both employees and volunteers.
Good communication and interpersonal skills.
Commercial awareness.
Flexible approach to weekend and event working.

Desirable

Experience managing hospitality or fine dining operations.
Knowledge of food safety legislation.
Personal Licence holder (or willingness to obtain).
Interest in heritage railways or visitor attractions.

Key Competencies

Leadership
Customer Focus
Commercial Awareness
Planning & Organisation
Problem Solving
Team Development
Continuous Improvement

Pay: £25,420.00-£37,572.57 per year

Work Location: In person

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