Customer service advisor part time, fixed term contract Work, Jobs in Felixstowe (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Customer Assistant
Lidl —Ipswich
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
6d
Light Dues Administrator
Trinity House —Harwich
- £25,179 - £27,696 a year
- Writing skills
- Research
- Administrative experience
2d
Marketing Administrator – Sales & Operations
Cargo Secure —Felixstowe
- £2,300 - £2,650 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Sick pay
Quick apply
Hotel Kitchen - Team Member
Premier Inn —Felixstowe
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Employee discount
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Data and Customer Insight Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
9d
Rental Customer Service Assistant
John Grose —Ipswich
- From £17,326.89 a year
- Part-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Sales Assistant
Flying Tiger Copenhagen —Ipswich
- Weekend availability
- Customer service
1d
Customer Service Advisor - Part Time, Fixed Term Contract
Cloud —Colchester
- £15,862.08 a year
- 8 hour shift
- Remote
- Communication skills
- Life insurance
Quick apply
5d
Customer Support Assistant
Civic Recruitment Limited —Clacton-on-Sea
- Full-time
- Microsoft Word
- CRM software
- Computer literacy
Quick apply
14d
Optical Assistant
Armstrong and North Opticians —Felixstowe
- From £13.07 an hour
- Temporary
- Customer service
- Bachelor's degree
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
8d
Housing Advice and Prevention Officer
East Suffolk Council —Woodbridge
- £31,537 - £38,220 a year
- Full-time
- Free parking
- Employee discount
12d
Security Systems Administrator
Mitie —Felixstowe
- £15.84 an hour
- Microsoft Word
- Data entry
- Organisational skills
21h
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Administration Officer
East Suffolk Council —Woodbridge
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Research
- Administrative experience
- Communication skills
- Employee discount
14d
Apprentice Administrator
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
6d
Activity Instructor / Group Leader
PGL Travel —Woodbridge
- Experience working with children
- Annual leave
- Employee assistance programme
Apprentice Pensions Assistant
Suffolk County Council —Ipswich
- £24,521 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
9d
Trainee Sales Consultant
LRG —Ipswich
- Up to £28,000 a year
- Monday to Friday
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
7d

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customer service advisor part time, fixed term contract jobs near felixstowe

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer service advisor part time, fixed term contract jobs in felixstowe

Customer Service Advisor - Remote

Customer Assistant

Light Dues Administrator

Marketing Administrator – Sales & Operations

Hotel Kitchen - Team Member

Customer Service Advisor

Data and Customer Insight Officer

Rental Customer Service Assistant

Sales Assistant

Customer Service Advisor - Part Time, Fixed Term Contract

Customer Support Assistant

Optical Assistant

Housing Advice and Prevention Officer

Security Systems Administrator

Customer Service & Acquisitions Lead

Administration Officer

Apprentice Administrator

Activity Instructor / Group Leader

Apprentice Pensions Assistant

Trainee Sales Consultant

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