Reception & Reservations Executive
Pay: From £13.21 per hour
Join Our Team at Stoke by Nayland Resort
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a friendly, enthusiastic and ambitious Reception & Reservations Executive to become the welcoming face of Stoke by Nayland Resort.
As the first and last point of contact for our guests, you'll play a key role in creating memorable experiences while working within one of the region's leading hospitality destinations.
Why You'll Love Working With Us
From your very first day, you'll enjoy a fantastic range of benefits, including:
- 30% off food for you and up to three guests across our restaurants
- 20% off soft drinks for up to four people
- 10% off alcoholic drinks for up to four people
- 20% off lunch and 5% off retail purchases in Pippin
- Free access to Hospitality Action's Employee Assistance Programme (EAP) for confidential wellbeing and support
Additional Benefits After Successfully Completing Probation (3 Months)
Full-time Team Members (30+ hours per week) receive:
- Discounted hotel accommodation
- 10% off Lodge bookings
- 20% off spa treatments
- Discounted Stoke by Nayland event tickets
- Complimentary use of Peake Fitness (subject to availability)
- Complimentary golf on both championship courses (subject to availability)
Part-time Team Members (under 30 hours per week) receive:
- Discounted hotel accommodation
- 42% off full Peake Fitness membership
- 50% off full golf membership
- 10% off spa treatments
Loyalty Rewards
After one year's service, your immediate family member or significant other can also enjoy:
- 50% off full golf membership
- 42% off full Peake Fitness membership
Plus you'll benefit from:
- Ongoing training and development opportunities
- Free on-site parking
- Career progression within a long-established, family-owned business
About the Role
Reporting to the Reception & Reservations Manager, you'll ensure every guest enjoys a seamless and memorable stay from enquiry through to departure.
Your responsibilities will include:
- Welcoming guests and delivering outstanding check-in and check-out experiences.
- Managing reservations professionally while maximising sales opportunities.
- Responding to telephone and email enquiries promptly and courteously.
- Providing knowledgeable advice about the resort's facilities, services and local area.
- Processing payments, refunds and cash handling accurately.
- Using Front Office systems confidently and efficiently.
- Working closely with colleagues across the resort to ensure exceptional guest service.
About You
We're looking for someone who is:
- Friendly, approachable and naturally welcoming.
- Passionate about hospitality and creating memorable guest experiences.
- Professional with excellent communication skills.
- Highly organised with the ability to prioritise a busy workload.
- Confident using Microsoft Word, Excel and computer systems.
- Commercially aware and able to identify opportunities to enhance the guest experience.
- Flexible and enjoys working as part of a supportive team.
About Stoke by Nayland Resort
Stoke by Nayland Resort is part of the family-owned Boxford Group, which has been creating memorable hospitality experiences for over 80 years. Set within the beautiful Dedham Vale Area of Outstanding Natural Beauty, our award-winning resort offers luxury accommodation, outstanding dining, championship golf, spa and leisure facilities.
Due to our rural location, your own transport is essential.
Working Hours
This role is based within our Reception & Reservations team and includes a mixture of:
- Early shifts
- Late shifts (finishing at 10:00pm)
- Regular weekend working
If you're looking to build your career in hospitality with a supportive employer that truly values its people and offers fantastic perks from day one, we'd love to hear from you
Pay: From £13.21 per hour
Benefits:
- Canteen
- Discounted or free food
- Free parking
- On-site gym
- On-site parking
- Store discount
Work Location: In person
