Customer experience advisor Work, Jobs in Ffestiniog, Gwn (with Salaries)

Customer Service Advisor
Transport for Wales —Penrhyndeudraeth
- £26,325 a year
- Microsoft Excel
- Customer service
- English
- Employee discount
5d
Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
- £19,233.76 a year
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
11d
Enquiry Management Officer
Bangor University —Bangor
- £31,236 - £37,694 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Customer service
Retail Sales Advisor
Cunningham's —Betws-y-coed
- From £12.71 an hour
- Sales
- Customer service
- Merchandising
- Employee discount
Quick apply
Trainee Dispenser
Boots —Caernarfon
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
6d
Dispenser
Boots —Colwyn Bay
- £16 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Social Worker - Safeguarding & Legal Team
Conwy County Borough Council —Colwyn Bay
- £37,280 - £44,075 a year
- Full-time
- Employee discount
Sale Advisor - TEMP (6-12 Months)
Crew Clothing Llandudno (Pop Up) —Llandudno
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Chef de Partie
Snowdonia Hospitality & Leisure Ltd —Betws-y-coed
- From £14 an hour
- Part-time
- Bar
- Cooking
- Hotel
- Free parking
- Annual leave
Quick apply
7d

More jobs to discover

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Customer Service Advisor
Transport for Wales —Penrhyndeudraeth
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media, to resolve issues in a…
£26,325 a year
5d
Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
Proactively conduct outbound calls to customers to drive engagement and sales. The Customer Experience Adviser is responsible for managing and developing…
£19,233.76 a year
Quick apply
11d

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customer experience advisor jobs near ffestiniog, gwn

Customer Service Advisor

Transport for Wales -
Penrhyndeudraeth

Apply Now

Job details

Permanent
£26,325 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Microsoft Excel
Customer service
English
Microsoft Office
Classroom experience
IT
Welsh

Full job description

Salary:

£26,325
Location:

Penrhyndeudraeth
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

31 July 2026
Vacancy Reference:

0800

The Role

Provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations, along with supporting other projects as required.

Role responsibilities

Responding to customer requests, queries and complaints in an efficient and professional manner via telephone, in line with agreed service level agreements and key performance Indicators, to undertake varied actions depending on customer queries and system requirements.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media, to resolve issues in a timely manner ensuring a high- quality service to customers.
Complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Service Advisors.
Engage with our customers via telephone, email, social media and Live chat providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service.
Engage with our customers by providing email, phone, live chat, social media and face-to-face contact where necessary to ensure TfW deliver the highest level of service across projects.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that Information is effectively communicated to customers.
Provide ad-hoc support for other projects by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to calls efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh speaker.
Previous experience working in a customer service environment.
Experience of using a variety of IT systems.
Excellent verbal and written communications skills in Welsh and English.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

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Customer Service Advisor