Manager it shared service (major incident) Work, Jobs in Foxton, Lec (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
1d
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
Trainer / Assessor
COLAS RAIL UK —Rugby
- Analysis skills
- Organisational skills
- IT
- Annual leave
11d

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk & Operations Manager
ProvisionIT —Leicester
Previous experience in a fast paced business / operations manager role. Responsibilities will also include assisting with financial administration tasks such as…
£45,000 - £50,000 a year
Quick apply
Service Desk Operations Manager
Computacenter —Derby
Experience managing customer escalations and driving service improvements. Resolve customer escalations in a timely manner, minimising business disruption.
2d

I want to receive the latest job alerts for manager it shared service (major incident) in foxton, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager it shared service (major incident) jobs near foxton, lec

It jobs in Cardiff

Senior It Manager jobs in Sherborne

Senior It Manager jobs in Remote

Senior It Manager jobs in London

Senior It Manager jobs in Nottingham

Work From Home It Support jobs in London

First Aid Trainer jobs in Birmingham

Personal Trainer jobs in Cambridge

Trainer jobs in Sheffield

Customer Service jobs in Southampton

Service Desk Manager jobs in Bicester

Service Desk Manager jobs in Molyneux L30

Service Desk Manager jobs in Milton Keynes

Facilities Manager jobs in Essex

Customer Service jobs in London Heathrow Airport

Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
1 day ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

manager it shared service (major incident) jobs in foxton, lec

Senior Manager - IT Shared Service (Major Incident)

Service Desk & Operations Manager

Trainer / Assessor

More jobs to discover

I want to receive the latest job alerts for manager it shared service (major incident) in foxton, lec

Explore jobs in more locations

About the role

About you

About us

Jobseeker tools

Employer Tools

Browse

Stay Connected