Care Coordinator/Navigator
We have an opportunity to join our growing team at The Homewell Practice as a Care Coordinator/Navigator. Our practice has expanded significantly over the last four years, and with the increasing demand for GP services, we are strengthening our team to continue delivering high‑quality patient care.
We are looking to recruit a Care Coordinator/Navigator to work 16 hours per week, joining our supportive and friendly practice family.
You MUST be able to work from 2.30pm until 6.30pm on Monday, Wednesday, Thursday and Friday.
We are looking for someone who is flexible, reliable, and committed — someone who sees this as a long‑term career opportunity. This role suits a person who enjoys learning, thrives in a busy environment, and takes pride in helping patients access the right care at the right time.
Experience in a busy customer‑facing role is essential, and experience within a healthcare setting is desirable. This is a varied and fast‑paced role where no two days are the same. It is not a role that can be learned overnight, so we are seeking someone who is motivated by the challenge and eager to grow. Full training will be provided.
Main Duties of the Job
The post holder will support the smooth running of the practice by coordinating patient care, navigating individuals to the most appropriate services, and ensuring effective communication across the healthcare system.
You will present a positive, friendly, and professional image to patients and visitors, whether in person or over the phone. You will help patients access the right clinician or service in a courteous, efficient, and effective manner, while supporting communication between patients, the primary care team, secondary care, and other healthcare agencies.
Key Responsibilities Include (but are not limited to):
- Handling incoming calls from patients and healthcare agencies
- Supporting patients to access the right service, clinician, or pathway
- Managing patient administration, including registrations, deductions, and demographic updates
- Processing clinical and administrative information from secondary care and other providers
- Completing administrative tasks as directed by clinicians and the leadership team
- Welcoming and checking in patients and visitors in a safe, polite, and efficient manner
- Helping coordinate care plans, follow‑up actions, and referrals
- Supporting proactive care initiatives and population health management activities
Overview of our Organisation
The Homewell Practice is committed to delivering high‑quality patient care and was rated GOOD by the CQC in 2022. You’ll be joining a warm, collaborative, and supportive GP practice where every team member plays a vital role in patient experience.
We offer:
- A friendly and welcoming working environment
- Membership of the NHS Pension Scheme
- Good local transport links
- A paid day off on your birthday, because we believe in recognising and celebrating our staff
- A supportive team culture where your wellbeing and development truly matter
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
