Service desk Work, Jobs in Fylde, Eng (with Salaries)

Customer Liaison Representative
Mitie —Preston
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
IT Service Desk Analyst
Edge Hill University —Ormskirk
- £28,778 - £31,236 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
- Employee assistance programme
7d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
8d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Order Processing Administrator
BT Local Business —Ormskirk
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Service Desk Analyst
Peel Ports —Liverpool
- Organisational skills
- SharePoint
- IT
- Employee assistance programme
2d
IT Support Engineer
Ruby Energy —Fleetwood
- £25,000 - £27,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- SharePoint
- Free parking
- Annual leave
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
6d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Business Administration Apprenticeship
AMT Lawyers —Blackburn
- £6 an hour
- Hybrid work
- Business development
- Front desk
- IT
IT Support Technician
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
9d
Geospatial Technical Support Manager
KOREC —Liverpool
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Microsoft Office
- Continuous improvement

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Customer Liaison Representative

Mitie -
Preston

Apply Now

Job details

Permanent | Full-time
£13.45 an hour

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Organisational skills
Computer skills
Communication skills
Time management

Full job description

Job Title: Customer Liaison Representative (Link Facility)

Reports to: Front of House Team Leader

Location: BAE Systems, Warton & Samlesbury

Purpose:

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours: 42 Hours per week between the following hours:

Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00

Shift patterns are subject to availability and will be decided upon business needs.

Hourly Rate - £13.45

Accountabilities, Key activities Include but are not limited to:

Meet and greet customers

Manage the Booking System

Source availability of rooms/desks for customers/groups

Respond to the Link shared email inbox

Manage no show information on a daily basis

Assist Link users with Kiosk booking system (how to book)

Special Requirements – ergonomic chairs etc

Support PEEPS – provision of evac chairs when requested

Query Response

Monitoring of office Consumables

Maintain updated signage around facilities using templates

Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)

Daily morning and afternoon check of all printers

Daily morning and afternoon checks of rooms

Daily morning and afternoon checks of desks

Control Special Equipment – Jabra, ergonomic chairs, flip chart etc

Report maintenance issues 2000

Assist with set up of AV equipment

Troubleshoot technical problems

Report IT issues to DXC

Report security issues to Control room

Report AV issues to Visavvvi

Fire Marshall

First Aid

Support Continuous Improvement activities

Daily Handover to Security (end of day process)

Issuing of temporary daily security passes

Familiarise new visitors to the building and how the areas function

Escalate any booking conflicts to the BAES nominated point of contact for the area and re allocate resources (desks / rooms) as instructed

Control security access from reception desk where appropriate

When requested, escort visitors from the main gate

Reconfigure furniture and movable walls in line with booking requirements

Organise post collection and sign for delivery parcels

Support Security department to undertake audits and resolve conflicts

Be 1st point of contact for all calls and correspondence relating to desk and room bookings

Support hospitality bookings for the building (deliveries and collection)

Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels

Top up tea and coffee provisions and coffee machines and keep the area clean and tidy

What we are looking for / Qualifications and Experience:

Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers

Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy

Knowledge of Workplace Health and Safety (WH&S) Practises and Policies

Proven ability to provide a high level of customer service

Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English

Previous knowledge of skype is desirable, but not essential

Previous knowledge of Microsoft systems (word, excel ect) desired but not essential

Computer Proficiency

Ability to work independently if needed

At least 2 years of a training background or customer service role is desirable

Previous knowledge of desk booking systems is also desirable but not essential

Other factors:

Smart, presentable and a professional appearance, work uniform always clean and pressed

Hygienic to the highest standards

Well organised with the ability to prioritise workloads

The ability to multitask and work in a fast-paced environment

Personable and approachable

Must have a flexible approach

Good communication skills in both verbal and written formats

Must be willing to undertake further training if needed
Ability to gain SC Clearance a must

Apply Now

Refine Your Search

service desk jobs in fylde, eng

Customer Liaison Representative

IT Service Desk Analyst

IT Service Desk Analyst

3rd Line IT Engineer

2nd Line IT Engineer

1st line Service Desk Agent

Service Desk Manager

Order Processing Administrator

Service Desk Analyst (2nd Line)

Service Desk Analyst

Service Desk Analyst

IT Support Engineer

1st Line IT Service Desk Engineer

IT Support Engineer (1st Line)

Customer Service Representative

IT Infrastructure Engineer

Business Administration Apprenticeship

IT Support Technician

Geospatial Technical Support Manager

Deskside Support Engineer (Liverpool)

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