City advice session worker Work, Jobs in Gaddesby, Lec (with Salaries)

City Advice Session Worker
Citizens Advice Leicestershire —Leicester
- £10,810.81 a year
- Part-time
- Hybrid work
- Travel
- Communication skills
- Health & wellbeing programme
- Bereavement leave
Quick apply
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UK Fostering —Leicester
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City Advice Session Worker

Citizens Advice Leicestershire -
Leicester

Quick apply

Job details

Permanent | Part-time
£10,810.81 a year

Benefits

Health & wellbeing programme
Company pension
Company events
Bereavement leave
Sick pay

Qualifications

Communication skills

Full job description

To be considered for this role, applicants must apply directly through our website on the link below:

https://citizensadviceleicestershire.org/city-advice-session-worker-june-2026/

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What your day-to-day will look like:

Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
Listening to clients, exploring their options and helping them make informed decisions about their situation.
Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
Keeping accurate, up-to-date records on our case management system.
Signposting and referring clients to the right internal and external services.

About you:

Strong communication skills across written, verbal, and digital channels.
A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.
Good time management and the ability to juggle competing priorities under pressure.
Confidence with digital tools, and comfort working with numbers.
A team-player mindset, with the ability to work independently when needed.
A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).
Respect for and openness to diverse views, values, and cultures.
Ability to travel to locations across Leicester.

To be considered for this role, applicants must apply directly through our website on the link below:

https://citizensadviceleicestershire.org/city-advice-session-worker-june-2026/

Pay: £10,810.81 per year

Benefits:

Bereavement leave
Company events
Company pension
Health & wellbeing programme
Sick pay

Work Location: Hybrid remote in Leicester LE1 6FB

Quick apply

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