Overview:
This role is responsible for the generation of increased revenue across the company customer base. This includes maximizing revenues from existing customers. The role also exists to continually review business development opportunities and manage customers in the most effective way possible. The position requires an excellent understanding of the e-gaming industry, relevant markets, competitors and customers. Effective customer management experience (ideally gained within the gaming industry) and excellent team management capabilities are prerequisites for the role.
Responsibilities:
KEY RESPONSIBILITIES & DELIVERABLES
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Lead a small team of SPMs / PMs to achieve and exceed revenue target delivery, sharing knowledge and developing operational plans to support and track these targets
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Accountable for team performance as well as delivering and exceeding personal targets
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Monitor target progress, evaluate gaps, put strategies in place to ensure deadlines are met and keep internal stakeholders updated
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Promotes and champions company values across all departments that the role interacts with
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Solid understanding of commercial implications when entering into, sometimes complex, negotiations and the ability to execute them without support
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Supports team with negotiations and ROI
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ROI positive, with a deep understanding of our customers businesses and industry as a whole
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Establishes operational objectives/plans and delegates to the team with overall management of day-to-day operations
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Define strategic levers at operator level, market and group level
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Support the team to identify and prioritise strategic levers
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Provide support to the HoC through management of assigned projects, team training, and ensuring team targets align with strategic direction
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Track and feedback on strategy progress to HoC
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Educate internal stakeholders on product development direction
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Maintain and build strong relationships with key contacts, including tier 1 customers and exec level contacts
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Develop relationships across operator functions such as marketing and product teams
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Hold strategic meetings with operators to review and update on project delivery
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Responsible for completing team performance reviews, providing support to the team and assisting with team development
Qualifications:
SKILLS COMPLEXITY AND CREATIVITY
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Strong critical thinking with the ability to formulate action plans to mitigate risk/issues
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Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
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Experience of upselling and revenue generation.
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Ability to manage and develop a target driven, high performing team
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Ability to drive and deliver results in a fast paced environment
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Strong negotiation skills
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Excellent customer management skills.
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Ability to think strategically particularly with regards to problem solving / issue management.
BEHAVIOURS
Competitive
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Open and honest
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Respectful
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Understanding our industry
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Positively challenging through listening and asking questions
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Adopting a customer first approach
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Accountable
Adventurous
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Thinking without boundaries
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Embracing change
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Failing fast and learning
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Working well with others
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Using best judgement
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Resilient
Creative
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Demonstrating a curious mindset
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Learning from others
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Committed
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Living our business philosophy
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Willing to share ideas
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Collaborating with others
Agile
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Adapting to change
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Delivering on time
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Challenging complacency
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Learning from mistakes and making improvements
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Seeking feedback
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An agile learner and worker
Equal Opportunities Statement
Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.
Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.
