Service desk analyst Work, Jobs in Gilberdyke, Nl (with Salaries)

Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
6d
IT Service Desk Analyst
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
11d
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
13h
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
5d

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IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
\* Full UK driving licence with access to own vehicle and insured for business use for when travelling to customer sites is essential.
£30,000 - £34,000 a year
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11d
Service Desk Analyst
Brabners —Leeds
2 My Days (in addition to your holiday entitlement). Resolve 1st and 2nd Line issues for all colleagues in a timely manner. Flexible and can-do attitude.
12d

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Service Desk Analyst

Genuit Group -
Doncaster

Apply Now

Job details

Full-time
6 days ago

Benefits

Company pension

Qualifications

Driving Licence
Customer service
Software deployment
Windows
Technical support
SharePoint
IT
Communication skills
Active Directory

Full job description

Closing Date for Application:

Thursday 30/07/2026

At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change, while also reducing the impact the built environment has on the environment.

As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.

We're looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests.

As the primary point of contact for technical support, you'll play a key role in diagnosing and resolving hardware, software and application issues, ensuring service levels are maintained and users receive a high-quality support experience.

What You'll Be Doing

Act as the first point of contact for IT incidents, queries and service requests
Log, categorise and manage tickets accurately within service management systems
Diagnose and resolve technical issues, escalating where appropriate
Provide support and guidance on applications, hardware, systems and security best practices
Fulfil service requests within agreed service levels and timelines
Assist with problem management activities, identifying trends and contributing to long-term solutions
Configure, deploy and maintain desktop, laptop, mobile and printer devices
Support software installation, licensing, updates and troubleshooting
Contribute to knowledge articles, documentation and continuous service improvement initiatives

What We're Looking For

Experience in an IT Service Desk or technical support environment
Strong troubleshooting and problem-solving skills
Knowledge of Microsoft Windows desktop operating systems
Experience with Microsoft 365, SharePoint and Exchange/mailbox administration
Basic Active Directory knowledge, including user administration and permissions management
Understanding of hardware support, software deployment and device configuration
Familiarity with ITSM, ticketing and knowledge management systems
Strong communication and customer service skills
Ability to work independently and manage competing priorities

Additional requirements

Full UK driving licence and willingness to travel to Group sites as required
Location: Doncaster

Our Benefits

Entitled to 25 days holiday

Holiday purchase scheme

Life Assurance x3 of annual salary

Pension contribution matched up to 8%

Save as you earn Genuit Sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

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service desk analyst jobs in gilberdyke, nl

Service Desk Analyst

IT Service Desk Analyst

Trainee Dynamics 365 Business Central Service Desk Analyst

IT Support Analyst -2nd Line

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