2nd line support engineer Work, Jobs in Gloucester, Gls (with Salaries)

2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Senior IT Technician
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- In-person
- Communication skills
Quick apply
Senior IT Engineer
Robert Hall Business Equipment —Gloucester
- £25,420.00 - £31,408.59 a year
- Full-time
- Sales
- Windows
- Microsoft Office
Quick apply

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2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers…
From £33,000 a year
Quick apply
12d
2nd Line Support Engineer
QinetiQ —Malvern
Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors…
£44,550 - £49,500 a year

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2nd Line Infrastructure Support Engineer

fasthosts
Gloucester

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Job details

From £33,000 a year
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
IIS
Maintenance
Virtualisation
Customer support
Apache
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Server management
Help desk

Full job description

Ever wonder how major digital services stay fast, reliable, and online around the clock? As a 2nd Line Infrastructure Support Engineer, you play a vital role! You are the heartbeat of our tech infrastructure—keeping systems running smoothly, resolving glitches, and delivering top-tier support to teams and customers across Europe.

Working Pattern: 4-on, 4-off shift pattern (12-hour shifts: 2 days, 2 nights). This is a 100% onsite role in our Gloucester City Centre office.

If you are looking to explore a career in tech, have a passion for learning, and remain calm under pressure, read on.

What will you be doing?

Guard the Grid: Monitor servers, networks, and applications 24/7, taking swift action the moment an alert pops up.
Troubleshoot & Resolve: Provide 2nd-line IT support via phone, email, and ticketing systems to keep users moving.
Keep Systems Stable: Perform core daily tasks and routine maintenance to maintain platform security and performance.
Fix Root Causes: Spot repeat technical issues and work with various teams/departments to implement permanent fixes rather than temporary patches.
Collaborate Across Europe: Escalate complex issues smoothly and quickly, coordinating with core teams to deliver seamless service.

What experience do you need under your belt?

The Essentials:

Hands-on familiarity with both Windows and Linux environments.
A foundational understanding of virtualisation.
Customer support experience paired with clear written and verbal communication.
A cool head under pressure, logical problem-solving skills, and a genuine hunger to learn.

Bonus Points (We'll teach you if you don't know these yet!):

Server administration experience (Linux/Windows).
Basic scripting skills (Python, BASH, PowerShell).
Exposure to networking, web servers (Apache, IIS), databases (SQL), or containers.

What else do you get out of it?

We value what each person brings to the table, from amazing ideas to great work attitudes. That's why it's only fair we give as much as we receive with a vast array of benefits and perks including:

Salary starting from £33,000 + bonus
27 days annual leave + bank holidays
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle and EV scheme
Refreshments in break rooms and discounts at selected local restaurants
Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

Interested?

So, like the sound of working at Fasthosts? We don't blame you, we think it's pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Fasthosts. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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2nd Line Infrastructure Support Engineer