Complaints manager, band 6 Work, Jobs in Gloucester, Gls (with Salaries)

Complaints Manager, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
1d
Senior People Advisor, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Human resources
- Recruiting
- Training & development
- Annual leave
- Employee discount
12d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
14d
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- Continuous improvement
- No degree
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Gloucester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
1d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
CYP IAPT CBT Trainee/ CAMHS Registered Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Experience working with children
- Teaching
17h
Complaints Governance - Risk and Controls Manager
St. James's Place —Cirencester
- Analysis skills
- Annual leave
14d
Housing Operations Manager (Worcester)
Platform Housing —Worcester
- Up to £51,208 a year
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Empty Homes Manager
Bromford —Tewkesbury
- £48,317.17 a year
- Overtime
- Hybrid work
- Travel
- Budgeting
- Training & development
- Annual leave
- Employee discount
2d
Senior Administrator
Via Community Ltd —Gloucester
- £32,333 - £32,824 a year
- Full-time
- Team management
- Leadership
- Communication skills
13d
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
7d
Senior Administrator (Casework)
University of Gloucestershire —Cheltenham
- £32,080 - £37,694 a year
- Full-time
- Organisational skills
- Communication skills
14d
Operational Support Officer
HM Courts and Tribunals Service —Gloucester
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
1d
Operations Support Manager – Make a difference across our Veterinary Network
Medivet Group Ltd —Cheltenham
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Inventory control
- Recruiting
Hotel Operations Manager
Homesly Properties —Gloucester
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Programme Manager - HMP Long Lartin
Ministry of Justice —Evesham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
7d
Senior Compliance Executive
PoloWorks —Cheltenham
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Temporary Staffing Coordinator, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Continuous improvement
- Data entry
- Recruiting
- Annual leave
- Employee discount
17h

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complaints manager, band 6 jobs near gloucester, gls

Complaints Manager, Band 6

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£39,959 - £48,117 a year
1 day ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Complaint handling
Communication skills

Full job description

Complaints Manager, Band 6 (29 hours a week)

The Patient Investigation and Learning Team are looking for a flexible, dedicated and resilient Band 6 Complaints Manager. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards.

The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for a team member who possesses excellent interpersonal skills.

To manage and investigate and follow up patients’ and relatives’ complaints relating to services, care and treatment delivered by GHNHSFT. To manage co-ordinating and preparing responses, ensuring the process is fair and equitable for all parties and complies with external regulations, standards and Trust policy and process.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

The Complaints Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations. We are a friendly team who are passionate about their roles, patient experience and patient safety.

The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. Ensuring complaints are fully investigated and responses are comprehensive, sensitive and balanced within the agreed deadline by obtaining information from relevant clinical, nursing and managerial staff who have other competing priorities, seeking advice as required.

The successful applicant will have their own caseload and will need to be able to prioritise conflicting demands to support with achieving national performance targets for complaints management as set by the Department of Health in the NHS Complaints Procedure.

To work flexibly as part of the wider Patient Investigation and Learning Team, undertaking duties and activities relevant to level of post to improve the experience of patients and staff.

Apply Now

Refine Your Search

complaints manager, band 6 jobs in gloucester, gls

Complaints Manager, Band 6

Senior People Advisor, Band 6

Senior Manager FOS Complaints

Customer Experience Manager

Soft Services Manager

Operational Support Officer

Customer Service Supervisor

CYP IAPT CBT Trainee/ CAMHS Registered Practitioner

Complaints Governance - Risk and Controls Manager

Housing Operations Manager (Worcester)

Empty Homes Manager

Senior Administrator

Fraud Investigation Services Operational Leader

Senior Administrator (Casework)

Operational Support Officer

Operations Support Manager – Make a difference across our Veterinary Network

Hotel Operations Manager

Programme Manager - HMP Long Lartin

Senior Compliance Executive

Temporary Staffing Coordinator, Band 3

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