Soft services manager Work, Jobs in Goole, Ery (with Salaries)

Soft services manager
Bardwood —Doncaster
- £42,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Presentation skills
Quick apply
Facilities Manager -Soft Services
OCS Group —Kingston upon Hull
- No weekends
- Customer service
- Team management
- Communication skills
Quick apply
6d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —York
- Weekend availability
- Remote
- CRM software
- Business development
- Travel
- Annual leave
- Flexible schedule
Quick apply
12d
Health, Safety and Environmental Coordinator
Innserve Ltd —Tadcaster West
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Service Support Manager
Mitie —Kingston upon Hull
- Management
- Customer service
- Computer literacy
7d
Facilities Lead
INEOS —Kingston upon Hull
- From £0.01 a year
- Organisational skills
- Communication skills
Quick apply
11d
Temporary Employee Relations Advisor
SBFM —Leeds
- £35,000 a year
- Temporary
- Analysis skills
- Continuous improvement
- Conflict management
- Free parking
- Annual leave
Bid Manager
SBFM —Leeds
- From £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
Account Analyst
SBFM —Leeds
- £30,000 - £40,000 a year
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee discount
Facilities Lead
INEOS Group —Kingston upon Hull
- Full-time
- Organisational skills
- Communication skills
10d
Assistant Manager
The Rank Group —Leeds
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Production Advanced Team Operative
Refresco —Pontefract
- £34,076.47 a year
- Rotating shift
- Free parking
- Employee discount
Quick apply
Principal Protection and Control Engineer
Mott MacDonald —York
- Full-time
- Hybrid work
- Employee discount
Customer Service Assistant Over 18
Tenpin —Castleford
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Cleaning Operative
Property Support Services —Doncaster
- £12.71 an hour
- Overtime
- Customer service
- Communication skills
- Employee assistance programme
Quick apply

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Soft services manager

Bardwood -
Doncaster

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Job details

Full-time
£42,000 a year

Qualifications

Fiscal management
Stakeholder collaboration
Employee relations case handling
Client engagement
Customer service
Computer literacy
Stakeholder liaison
Facilities management
CCTV
Microsoft Office Suite
Performance management
Presentation skills
Continuous improvement
Human resources
CCTV monitoring
Relationship management
SIA
Employee performance appraisals
Security
Health and safety experience
Computer skills
Budgeting
Training & development
Team motivation leadership
Communication skills
Rota coordination
COSHH compliance

Full job description

About the role

Title – Soft services manager

Annual salary – £42,000

Location – Doncaster

Responsible for managing daily operations and the onsite FM team in a busy retail environment. This includes overseeing cleaning, security, and maintenance services, while working closely with centre management, retailers, and contractors to ensure a safe, compliant, and high-quality site.

The role requires maintaining high standards, adapting to operational needs, and driving continuous improvement. It also involves Duty Manager responsibilities on a rotating basis, including evenings and weekends.

Key responsibilities

People Management: Lead, develop, and support teams, ensuring strong performance, training, and wellbeing. Build a capable, well-equipped team.
Security & Cleaning: Maintain high standards in line with SIA and retail requirements; manage rotas to meet operational needs.
Operations: Ensure effective team structure, adequate cover, and smooth delivery during peak and off-peak periods.
Customer Service: Deliver a consistently high standard of service, with teams representing the client professionally.
Health & Safety: Ensure full compliance, regular reviews, training, and risk assessments to keep all site users safe.
Client & Innovation: Support client needs, drive continuous improvement, and introduce new ideas and best practices.
Teamwork & Communication: Promote a one-team approach, with a proactive, can-do attitude and strong communication.
Relationship Management: Maintain strong knowledge of the retail sector and build effective stakeholder relationships.
Cleaning Responsibilities
Ensure cleaning standards meet contract and quality requirements.
Manage onsite staff to deliver all contracted and additional services.
Promote safe working practices and ensure full compliance with COSHH and legal requirements, including staff training.
Support and guide the cleaning supervisor to maximise team performance.
Drive efficiency and continuous improvement in processes and service delivery.
Oversee ordering of consumables and uniforms.
Maintain accurate training records, identifying opportunities to upskill and develop team members.

Security Responsibilities

Maintain and exceed SIA and centre security standards.
Adapt security protocols to evolving threats and emergency planning requirements.
Support and guide security supervisors to maximise team performance.
Maintain and regularly review site assignment instructions and reference manuals.
Manage subject access requests in line with centre procedures and GDPR requirements.
Conduct and manage CCTV investigations, including evidence handling for relevant authorities.
Ensure all staff hold valid SIA licences and required certifications, with renewals completed on time.

HR / Employee Responsibilities

Manage team performance, training, and development to meet operational requirements.
Oversee recruitment and induction to ensure appropriate staffing levels.
Develop and manage rotas across cleaning, security, and maintenance teams.
Monitor holidays, absence, and staffing levels to maintain site coverage.
Handle investigations, disciplinary, and grievance processes.
Support employee wellbeing and welfare.
Conduct regular performance and development reviews.
Maintain accurate records and ensure all documentation meets company and statutory requirements.
Work closely with the Regional Director, ensuring clear communication and transparency.

Experience, Skills & Requirements

Proven experience in facilities management across cleaning, security, and maintenance.
Strong people management skills with the ability to motivate teams and manage challenging situations.
Experience in HR, ER, and Health & Safety (IOSH/NEBOSH desirable).
Demonstrated ability to build and maintain strong client and stakeholder relationships.
Financial and budget management experience.
Excellent organisational, problem-solving, and resource management skills.
Strong communication and presentation skills, including reporting at a senior level.
Competent in Microsoft Office and general IT systems.
Flexible, proactive approach with a “can do” attitude and ability to challenge and improve processes.
Strong written skills for reports, incidents, and presentations.
SIA licence desirable but not essential.

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.

Quick apply

Refine Your Search

soft services manager jobs in goole, ery

Soft services manager

Facilities Manager -Soft Services

Senior Territory Manager - North / North West Implants • Regeneration

Health, Safety and Environmental Coordinator

Service Support Manager

Facilities Lead

Temporary Employee Relations Advisor

Bid Manager

Account Analyst

Facilities Lead

Assistant Manager

Production Advanced Team Operative

Principal Protection and Control Engineer

Customer Service Assistant Over 18

Cleaning Operative

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