Call handler – full time Work, Jobs in Gorgie, Edh (with Salaries)

Call Handler – Full Time
Vets Now —Dunfermline
- £13.45 an hour
- Full-time
- Sick pay
2d

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Call Handler – Full Time

Vets Now -
Dunfermline

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Job details

Permanent | Full-time
£13.45 an hour
2 days ago

Benefits

Company pension
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Outbound calling

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

£26,227.50

About the Job

Vets Now – Delivering Exceptional Pet Care

At Vets Now, we’re proud to be the UK’s leading provider of emergency veterinary services.

We’re now looking for Call Handlers to join our Contact Centre team in Dunfermline, supporting our IVC daytime clinics.

Looking for a Full-Time Role with Purpose?

If you’re someone who thrives on helping others and can bring empathy, professionalism, and flexibility to a fast-paced environment, this could be the perfect fit.

Role: Call Handler
Location: Dunfermline Contact Centre
Hours: Full-time
Shift Pattern:

Monday to Sunday: 08:00–19:00

Occasional bank holiday work required

We currently have the following start date available;

Monday 12th October

We’re looking for individuals who are flexible with their working days and hours—helping us to be there when pet owners need us the most.

Your Role as a Call Handler

As a Call Handler at Vets Now, you’ll be the first point of contact for clients. You’ll play a vital role in delivering the high-quality support and service we’re known for. This is more than just answering calls—it’s about offering reassurance, clarity, and care in sometimes stressful situations.

Key Responsibilities:

Handle incoming and outgoing calls promptly and professionally

Provide accurate information and address client inquiries

Log all call details accurately in our system

Escalate complex queries to the appropriate team

Maintain a high level of empathy and professionalism in every interaction

Follow established call handling protocols

Assist with administrative tasks when required

What You’ll Get in Return

We believe in rewarding our team members not just with a competitive hourly rate, but also with benefits that support wellbeing and work-life balance:

£13.45 per hour

Your birthday off – paid

Health cash plan via Simply Health

Pension contributions: 5% employee / 3% employer

Up to 50% off pet care for your own pets

Death in service cover – two times annual salary

Access to our employee wellbeing programme

Company sick pay and enhanced maternity, paternity, and adoption leave

Be Part of a Team That Cares – Apply Now

If you’re ready to join a purpose-driven company where your role makes a real difference to pets and their owners, we’d love to hear from you.

Apply Now

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Call Handler – Full Time

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