Senior it Work, Jobs in Grantham (with Salaries)

IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Senior Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
2d
IT Helpdesk Support Technician
Zeeco —Stamford
- Full-time
- Windows
- IT
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
1d
Lead Software Development Engineer - Shared Platforms
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Staff Software Engineer - Back End
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Azure
- System design
- Java
IT Infrastructure Manager
Brush Group —Loughborough
- Hybrid work
- IT
- Employee assistance programme
- Life insurance
2d
Lead Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Head of Public Protection
Newark and Sherwood District Council —Newark-on-Trent
- £74,958 - £78,793 a year
- Full-time
- Hybrid work
- Management
- Free parking
- Annual leave
Senior IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Continuous improvement
- Scripting
- SharePoint
- Free parking
- Annual leave
3d
Cyber Security Manager
Ideagen —Ruddington
- Full-time
- Azure
- AWS
- Team management
Senior Software Engineer - FTC
Public Library of Science —Nottingham
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Head of Control and Planning
Health Transportation Group UK LTD —Lincoln
- £60,000 a year
- Full-time
- Management
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
3d
Technical Project Manager
PSP IT Design & Development —Spalding
- £45,000 - £55,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
Head of Control & Planning
HTG-UK —Lincoln
- £60,000 a year
- Full-time
- Management
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
9d
Senior Technical Coordinator
Keepmoat Homes —Nottingham
- Full-time
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Senior Test Engineer
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Java
- JavaScript
- AI
5d
Senior Software Development Engineer - Amazon Connect
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- APIs
- In-person
- Annual leave
14d

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IT Support Team Leader

LCS IT Solutions Ltd
Lincoln

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year

Benefits

Free parking
Company pension

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Customer service
English
Technical support
Analysis skills
Mentoring
IT
Business coaching
Automotive diagnostics
Communication skills
Time management

Full job description

Job Overview

* We are looking for a highly motivated person to work in and oversee our Support Team to:-

* Provide assistance and be an escalation point for any technical, procedural or time-bound matters.

* Deliver internal projects focussing on service delivery and process improvements.

* Deputise for the Service Delivery Manager during periods of their absence or when the need arises.

* Ensure that LCS’ excellent reputation is maintained and deliver support services to the highest possible standards.

Key Responsibilities

· Act as the main point of contact for ticket escalations from senior engineer and help resolve issues when additional support is needed.

· Manage the day-to-day running of the Helpdesk to ensure a smooth and efficient support service.

· Make sure there are enough team members available to handle workloads and meet customer demands.

· Monitor ticket queues and workloads to ensure issues are dealt with promptly.

· Support the Service Desk team with guidance on complex or high-priority tickets.

· Help prevent SLA breaches by identifying and escalating issues early.

· Keep customers updated on important incidents and service issues.

· Logging and processing of support calls in line with company policy.

· Resolve client’s issues efficiently and in a timely manner, meeting all SLAs.

· Proactively monitor systems and action any issues as required.

· Monitor new and unassigned tickets and escalate if issues arise.

· Carry out Support Service Checks and technical administrative tasks including the management of user accounts and access rights, using monitoring tools to ensure that anti-virus is up-to-date and Windows updates are applying, monitor backups and resolve any issues which are identified, Microsoft 365 Tenant administration, documentation of all systems and client details

· Ensure that LCS’ services are effectively delivered into commercial & educational sectors.

· Research and document new fixes to help others resolve similar issues quickly.

· Communicate with clients in a friendly, professional manner using a plain English, jargon-free manner.

· Take ownership of any escalated issues which cannot be resolved within LCS’ Service Level Agreements (both internal and client SLA’s), whether due to technical, complexity or time-based reasons.

· On-site visits to client sites to provide support when required.

· Delivery of internal projects to address any inaccuracies of information held, improve service delivery effectiveness and deliver internal training to staff (including the creation of relevant training materials where required).

· Identification of any common issues being reported to the Support Team, either based on technology or client specific issues, investigation into resolution options and implementation of fixes.

· Creation of training materials for clients to provide guides for common tasks and to reduce the number of Support Calls LCS receives.

· Cover for the Service Delivery Manager when required.

· Identify any training needs & potential training methods to for personal development.

General Responsibilities

· Contribute to team effectiveness and environment, including knowledge sharing and areas of expertise

· Ability to handle clients in a professional manner both over the phone and in person.

· Work in a tidy manner to ensure the office environment is pleasant for all.

· Have a direct input and influence on the future development of LCS.

· Be aware and advise the line manager of Health and Safety issues that may arise. Have knowledge of and be able to implement safe working practices.

· Keep up to date with new technology, advising and recommending where appropriate.

· Ensuring that all elements are accurately recorded in jobs, to enable anyone to understand current situation and feedback to customers if required.

· Ensure own and shared emails are regularly actioned and filed in an appropriate manner.

· Work with colleagues, clients and suppliers in a friendly and professional manner.

· “Delight” LCS’ clients through excellent customer service and a positive can-do attitude.

Skills & Specifications

· Ability to lead and motivate

· Strong time management and prioritisation skills.

· Ability to manage multiple tasks and competing priorities.

· Attention to detail when monitoring ticket queues and SLAs

· Experience managing workloads and prioritising tasks.

· Ability to make decisions and solve problems effectively.

· Confidence in handling escalations and difficult situations.

· Strong coaching and mentoring skills (desirable)

· Excellent communication skills, both verbal and written, when interacting with colleagues, suppliers, external support companies and end-users of varying technical ability.

· Experienced in customer service and technical support environments.

· Able to work as part of a team as well as independently.

· Able to work under pressure and meet deadlines.

· Focused and organised.

· Good technical and analytical skills.

· Great diagnostic and problem-solving skills.

· Attention to detail and a thorough approach.

· Friendly and professional telephone manner.

· Practical experience of Microsoft desktop operating systems, Microsoft server operating systems and Microsoft 365 Cloud services.

· Proficient in hardware support and configuration of PCs, laptops, servers, printers, scanners, routers, wireless communication devices and network switches.

· Willingness to learn and develop.

· Proactive attitude.

* Full UK driving licence with access to own vehicle and insured for business use for when travelling to customer sites is essential.

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Free parking

Application question(s):

Please send in a covering note as to why you think you are suitable for this vacancy.
Do you live within a 25 mile radius of the office?

Experience:

IT technical : 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior it jobs in grantham

IT Support Team Leader

Senior Complaints Insight Specialist

Senior Software Development Engineer - Services

End User IT Support Manager

IT Helpdesk Support Technician

Lead Software Development Engineer - Shared Platforms

Staff Software Engineer - Back End

IT Infrastructure Manager

Lead Software Development Engineer - Services

Head of Public Protection

Senior IT Systems Engineer

Cyber Security Manager

Senior Software Engineer - FTC

Head of Control and Planning

Technical Project Manager

FP&A Analyst - Python/Data Modelling/Coding focus

Head of Control & Planning

Senior Technical Coordinator

Senior Test Engineer

Senior Software Development Engineer - Amazon Connect

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