Quality control lead Work, Jobs in Gravesend, Ken (with Salaries)

Quality Control Lead
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- Full-time
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- Annual leave
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- Master's degree
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LexisNexis —Farringdon
- Full-time
- Travel
- AI
- Communication skills
- Employee assistance programme
- Employee discount
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- Full-time
- Annual leave
- Employee assistance programme
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Bloomberg —London
- SQL
- Analysis skills
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Quality Control Lead

OpenPayd -
London

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Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount
Life insurance

Qualifications

Analysis skills
Quality assurance
Ruby on Rails
Quality control
APIs
Financial services
Root cause analysis
Communication skills
Banking

Full job description

Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.

How will you add value to the OpenPayd journey?

Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews
Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making
Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks
Identify errors, inconsistencies, control weaknesses, and areas requiring remediation
Document review findings and provide clear, constructive feedback to operational teams and managers
Produce quality control reports, scorecards, trend analysis, and management information (MI)
Monitor recurring issues and identify opportunities for process improvements and targeted training
Support root cause analysis and corrective action plans.
Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency
Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks
Assist with regulatory, internal audit, and compliance assurance activities where required
Support the expansion of the Quality Control framework into additional operational functions over time
Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience
Help drive a culture of quality, accountability, and continuous improvement across Operations

The ideal candidate will have the following:

Experience in Quality Control, Quality Assurance, or a similar operational oversight role
Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes
Knowledge of transaction monitoring and financial crime controls
Excellent attention to detail and analytical skills
Strong written and verbal communication skills
Ability to assess complex cases and apply policies consistently
Experience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environments
Understanding of AML, sanctions, fraud, and financial crime regulations.
Experience with quality assurance frameworks, audit methodologies, or compliance testing.
Familiarity with case management and workflow systems

Our perks and benefits:

Personal training budget - £3000
Cycle to Work scheme
Discounted gym membership - £80 towards any gym
Corporate discounts via PerkBox
Travel loan
Company Pension plan
Health, Dental & Life Insurance
Wednesday office breakfasts, office fruits and a full bar & regular team socials
25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

We’d like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit our Talent Acquisition AI Transparency and Privacy Notice, or contact us at [email protected]. Link to: Talent Acquisition AI Transparency and Privacy Notice: https://www.openpayd.com/legal/talent-acquisition-ai-transparency-and-privacy-notice/

Apply Now

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quality control lead jobs in gravesend, ken

Quality Control Lead

Data Quality Lead - Issue Resolution

UK Legislation Editorial Quality Lead

QC Lead - Building Services

Team Leader - Process Automation, Quality & Data Operations - Sustainable Finance Data

More jobs to discover

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