Help desk service Work, Jobs in Great Addington, Nth (with Salaries)

IT Service Desk Agent
IT Naturally —Peterborough
- From £26,000 a year
- 12 hour shift
- Hybrid work
- English
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
6h
Help Desk Service Coordinator
Mencap —Peterborough
- £39,226 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Service Desk Analyst (Part Time - 2 Days a Week)
ABAgri —Peterborough
- Communication skills
- Free parking
- Employee assistance programme
2d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Depot Coordinator
Kelling Group Limited. —Huntingdon
- From £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Collection and Delivery Driver - 3.5 Tonne
DPD Group UK —Raunds
- £13.00 - £14.56 an hour
- Full-time
- Customer service
- Employee discount
Quick apply
6d
Customer Hire and Sales Coordinator
GAP Group —Finedon
- Full-time
- Microsoft Office
- Annual leave
7d
Cash Desk Volunteer (Homestore)
British Heart Foundation —Kettering
- Cash handling
- Employee discount
10d
Machine Service Representative
Safetykleen —Bedford
- £34,000 a year
- Full-time
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Cash Desk Volunteer
British Heart Foundation —Kettering
- Cash handling
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
13d
Customer Services Officer (6 Month fixed term contract)
Greatwell Homes —Wellingborough
- £30,387 a year
- Full-time
- Analysis skills
- Conflict management
- Financial services
6d
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Incident Manager
Mencap —Peterborough
- £39,226 a year
- Remote
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Team Leader
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Presentation skills
- Travel
- Annual leave
- Employee discount
10h
Trainee White Goods Engineer - Northampton [PAS199]
Pacifica —Northampton
- £26,500 - £27,000 a year
- Full-time
- Customer service
- No experience needed
- Electrical experience
- Annual leave
Quick apply
7d
Market Insight & Project Coordinator
Charis Grants Ltd —Peterborough
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
- Free parking
- Life insurance
Quick apply
12d

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IT Service Desk Agent

IT Naturally -
Peterborough

Quick apply

Job details

Full-time | Fixed term contract
From £26,000 a year
6 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
ITIL Certification
Inbound customer enquiry call handling
GCSE
IT service management
English
Problem-solving
Remote access software
IT support
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Remote diagnostics
Help desk
Mobile devices

Full job description

Join the IT Naturally Team

Work for an award-winning employer that puts people first.

We’re proud to be named Employer of the Year – two years running. We go the extra mile for our employees, so they can go the extra mile for our customers.

At IT Naturally, we’re more than just colleagues - we’re a team. We support each other like family and believe that when you invest in people, they invest back in you. That’s why we offer:

Unlimited training budget (yes, really!)
Private healthcare from Day 1
A company performance-related bonus (which we’ve delivered every year!)

See all our benefits here: https://www.itnaturally.com/careers/

As a B Corp-certified MSP, we’re changing the face of the industry by putting people and the planet first. We support 250+ seat businesses with 24/7 IT services, keeping them secure, efficient, and cost-effective.

Our employees are at the heart of everything we do, and our success is measured by customers who can ‘Enjoy not talking about IT’ because when we’re their MSP, it just works.

We’re always looking for people who bring fresh ideas, want their voices heard, and thrive in an environment where people come first.

Our inclusive workplace values diversity, equality, and inclusion, and we encourage applicants from all backgrounds to apply.

Salary

From £26,000 per year + night shift allowance
Offered initially on a 6-month fixed-term contract (with full benefits)

Shift Pattern

12 Hour shifts on a 4-on-4-off basis (Day and Night shifts 7AM – 7PM, 7PM – 7AM)

We are unable to offer sponsorship for this vacancy.

Role Overview

As a Service Desk Agent in IT Naturally you will be responsible for offering 1st and 2nd line support and technical assistance to our customers by helping them complete tasks or troubleshoot problems through diagnostic tests and remote access into their computers.

Role Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email or chat.
Perform remote troubleshooting through diagnostic techniques and relevant questions, determine the best solution based on the issue and details provided by the end user and walk the end user through the problem-solving process.
Record incidents and service requests and their resolution in a ITSM tool.
Use monitoring tools and respond to alerts and events as they occur to minimise disruption for the end user.
Provide 2nd line support to resolve workplace services, network, security and platform incidents and fulfilment.
Update and maintain knowledge and standard operating procedures.
Follow-up and update the end users on status and information.
Identify and suggest possible improvements on procedures and pass on any feedback or suggestions by customers to the appropriate internal teams.
Escalate unresolved issues to the 3rd level technical support teams and track progress and resolution.

Role Requirements

Proven experience as an IT service desk agent or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Excellent verbal and written English communication skills
Problem-solving and remaining calm under pressure
GCSE Maths and English (minimum grade 4 or C)
ITIL certified or demonstrable experience of working in an ITIL environment
SFIA skills level 3

Interview Process

The selection process consists of three stages:

Psychometric Assessment – to help us understand your strengths and working style.
Initial Video Interview – a chance to discuss your experience and motivations.
Final Face-to-Face Interview – a formal and in-depth interview with the hiring team.

The successful candidate will be subject to pre-employment checks, including a BPSS (Baseline Personnel Security Standard) check.

Deadline for applications: 31st August 2026

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: From £26,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This role will require you to work nights shifts, is this something you are willing to do?
Will you now or in the future need sponsorship to work in this role?
Will you be able to reliably commute to our office in Peterborough?

Experience:

Customer support: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Peterborough PE2 6FY

Quick apply

Refine Your Search

help desk service jobs in great addington, nth

IT Service Desk Agent

Help Desk Service Coordinator

Help Desk Engineer

Service Desk Co-ordinator

Service Desk Analyst (Part Time - 2 Days a Week)

Coalition Support Service Desk Technician

Technical Support Apprentice

Depot Coordinator

Collection and Delivery Driver - 3.5 Tonne

Customer Hire and Sales Coordinator

Cash Desk Volunteer (Homestore)

Machine Service Representative

Cash Desk Volunteer

Operational Support Officer

Customer Services Officer (6 Month fixed term contract)

Service Support Specialist

Incident Manager

Team Leader

Trainee White Goods Engineer - Northampton [PAS199]

Market Insight & Project Coordinator

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