Customer care associate Work, Jobs in Great Dunmow, Eng (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Logistics Support
Restaurant Associates —Duxford
- £14.50 an hour
- Weekend availability
- Customer service
- Restaurant
- Café
- Flexible schedule
Hotel Cleanliness Expert Guest Room Attendant Full Time
Marriott International, Inc —Watton at Stone
- Full-time
- Hotel
- Travel
- Resort
- Employee discount
Hotel Cleanliness Expert Guest Room Attendant Part Time
Marriott International, Inc —Watton at Stone
- Part-time
- Hotel
- Travel
- Resort
- Employee discount
Kitchen Porter
Restaurant Associates —Duxford
- £26,500 a year
- Weekend availability
- Customer service
- Restaurant
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Laboratory experience
- Microsoft Office
- Master's degree
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Annual leave
- Employee assistance programme
Quick apply
6d
Associate Field Application Specialist
Abselion —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
13d
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Microsoft Excel
- Communication skills
Associate Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- Python
- Employee assistance programme
12d
Casual Food & Beverage Assistant
Delta Hotels by Marriott Waltham Abbey —Waltham Abbey
- £14.25 an hour
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Sr Dir Ops - Medical Communications
Thermo Fisher Scientific —Cambridge
- 8 hour shift
- Management
- Doctoral degree
- Leadership
Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
Material Handler
Avantor —Stevenage
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
12d
Conference and Banqueting Manager
Marriott International, Inc —Watton at Stone
- Full-time
- Hotel
- Travel
- Resort
- Employee discount
14d
Junior Commercial Advisor
Verisure Services (UK) Limited —Upminster
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Sales Operations Senior Associate
Amgen —Cambridge
- CRM software
- Microsoft Excel
- Sales
Spa Therapist
Marriott International, Inc —Watton at Stone
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
Senior Research Associate - High Throughput Screening
Abcam —Cambridge
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Annual leave

I want to receive the latest job alerts for customer care associate in great dunmow, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer care associate jobs in great dunmow, eng

Customer Care Associate

Logistics Support

Hotel Cleanliness Expert Guest Room Attendant Full Time

Hotel Cleanliness Expert Guest Room Attendant Part Time

Kitchen Porter

Research Associate

Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)

Associate Field Application Specialist

Environmental Advisor

Sample Dispatch Technician

Associate Optimisation Analyst

Casual Food & Beverage Assistant

Sr Dir Ops - Medical Communications

Optimisation Analyst

Material Handler

Conference and Banqueting Manager

Junior Commercial Advisor

Sales Operations Senior Associate

Spa Therapist

Senior Research Associate - High Throughput Screening

I want to receive the latest job alerts for customer care associate in great dunmow, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected