Customer Excellence Trainer
Location: Office-based
Employment Type: Permanent
Your next chapter
At Travel Chapter, we are proud to be the holiday home people. From our beginnings in North Devon to supporting thousands of holiday homes across the UK, our people are at the heart of everything we do.
We’re looking for a Customer Excellence Trainer to join our team and play a key role in developing our people and supporting performance across our Customer Service function.
This is a varied, hands-on role where you’ll be involved in training, onboarding, coaching and supporting quality standards across multiple teams. You’ll work closely with Team Managers and stakeholders to help our people build their skills, confidence and capability, ensuring we continue to deliver excellent service to our customers.
If you’re passionate about helping people learn and grow, enjoy building strong relationships and are always looking for ways to improve the customer experience, we’d love to hear from you.
What you’ll be doing
Delivering engaging onboarding and training for new starters
Supporting the ongoing development of Customer Service Advisors and Team Managers
Working alongside managers to support coaching and performance improvement
Helping maintain consistent quality standards through feedback and calibration sessions
Creating and updating training materials and learning resources
Supporting continuous improvement by identifying development opportunities
Working collaboratively across multiple teams and locations to support consistent customer service standards
Helping colleagues build the skills, knowledge and confidence needed to deliver excellent customer experiences
What we’re looking for
Experience in training, coaching or customer service development
A genuine passion for helping people learn, develop and grow
Strong communication and relationship-building skills, with the ability to engage people at all levels
A proactive mindset, with the confidence to identify opportunities for improvement
The ability to deliver engaging and effective training in a variety of formats
Comfortable working across multiple teams and locations
Strong organisational skills and the ability to manage competing priorities
A collaborative approach, with a focus on delivering consistently high standards
Who we are
We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners every step of the way.
We’re proud to be a people-first business and a certified B Corp, committed to doing the right thing for our customers, our communities and our colleagues.
This is a 100% office-based role, with travel to other office locations required.
Ready to start your next chapter?
If you’re passionate about developing people, delivering customer excellence and want to play a key role in shaping how our teams learn and grow, we’d love to hear from you.
