About the Company:
carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, just 10 minutes from Manchester city centre.
Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car. With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.
Enough about us, what’s the role?
The Trainee Account Manager role offers an exceptional opportunity to embark on a rewarding career in motor finance. You'll benefit from in-depth sales training and gain invaluable hands-on experience as part of our Prequalification team.
Once you’ve mastered the fundamentals of motor finance and become proficient in our internal systems and processes, you'll progress to our Account Management team, where our highest achievers earn upwards of £75,000.
This proven development pathway has been a springboard for success – nearly all of our top performers and team managers began their journey in the Prequalification team.
Our structured rotational programme is designed to equip newcomers with the skills and knowledge they need to excel, ensuring you’re ready to make an immediate impact when managing customer accounts.
Responsibilities:
- Learn and execute the prequalification process by reviewing customer financial information to assess eligibility for car financing
- Communicate with customers via phone to gather necessary information and provide guidance where required
- Ensure accuracy and compliance with strict FCA regulatory requirements
- Participate in ongoing training sessions to enhance knowledge of car financing products, industry trends, and best practices
- Hitting set individual and team KPI’s (talk time, wrap time, transfer conversions)
- Working with warm leads generated online via multiple channels
- Good organisational skills to manage a diary of call backs when a customer requests a scheduled call back
- Attention to detail as accuracy of work is vital to the operation
- After mastering prequalification, transition to the sales team to assist customers in selecting suitable financing options and completing the car buying process
- Build and maintain positive relationships with clients, providing exceptional customer service throughout the end-to-end financing process
What are we looking for?
- Excellent communication and interpersonal skills
- Detail-oriented with a commitment to accuracy and compliance
- Ability to thrive in a fast-paced, dynamic work environment
- Eagerness to learn and develop new skills
- Prior experience in customer service or sales is a plus but not required
- The motivation and drive to meet and exceed daily targets
- A team player
- Confident phone manner with high levels of enthusiasm
- The ability to build rapport
- Able to work on Microsoft office applications
Details:
- Base salary of £25,000 with an initial OTE of £32,500+
- Working pattern: 09:00 – 17:45, 5 days per week, Monday – Saturday (you will receive a weekday off should you work a Saturday)
- 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday
Benefits:
- Additional leave
- Company events
- 75 min lunch
- Employee Assistance Programme
- Regular social events and lunches
- Generous spot prizes and incentives
- Great career progression opportunities
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
Work authorisation:
- United Kingdom (required)
Work Location: In person
