& technical business analysts Work, Jobs in Hadleigh, Ess (with Salaries)

IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Analyst
Ground Control —Billericay
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
2d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Business Intelligence (BI) Developer & Data Analyst
Wilkin & Sons Ltd —Colchester
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
9d
quality testing profesdional
Clarion Logic Limited —Ilford
- £42,000 - £45,000 an hour
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
2d
Operations Support Analyst
Ground Control —Billericay
- Full-time
- Hybrid work
- SQL
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
Senior Technical Analyst
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Full-time
- Hybrid work
- Mentoring
- Employee discount
TECHNICAL ANALYST - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
Asbestos Analysts, Surveyors and Consultants
Bradley Environment —Maidstone
- £31,990.40 - £43,555.20 a year
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
- Employee discount
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
10d
SAP Functional Analyst - Project Systems
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Oracle
- Agile
- Flexible schedule
- Referral programme
DATA BUSINESS ANALYST
Laing O'Rourke —Dartford
- SQL
- Agile
- AI
Performance and BI Analyst
Civic Recruitment Limited —Bexley
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Senior Business Analyst
Cabot Financial —West Malling
- Azure
- Agile
- Business
- Employee discount
Quick apply
Primavera P6 Application Analyst
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Oracle
- Agile
- IT
- Flexible schedule
- Referral programme
Data Analyst
FLY TRANSPORT LTD —Dagenham
- £38,420 - £40,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Data analysis skills
Quick apply
8d
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
10d
Business Analyst
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Data Analyst – Parametric Estimator
BAE Systems —Rochester
- £40,000 a year
- Microsoft Excel
- Data analysis skills
- SQL
6d
Infrastructure Engineer
Tarmac —Colchester
- Weekend availability
- Military
- Project management
- Travel
- Employee discount

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IT Support Team Leader

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

ITIL Certification
Windows
Technical support
Supervising experience
ITIL
IT support
Mentoring
Organisational skills
Financial services
Root cause analysis
Leadership
Communication skills
Active Directory
Intune

Full job description

At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and effective technology services to keep our people productive and deliver excellent customer service.

We're looking for an IT Support Team Leader to oversee our Internal IT Support team, providing day-to-day leadership for first and second-line support while ensuring a high-quality support experience for colleagues across the business.

Reporting to the IT Operations Manager, this role offers the opportunity to lead a business-critical support team, develop your technical and leadership skills, and play a key role in driving service improvements across the organisation.

The Opportunity

You'll lead a team responsible for delivering responsive, customer-focused IT support to employees across Stonebridge. Acting as the primary escalation point for more complex issues, you'll ensure incidents and service requests are managed efficiently while maintaining a strong focus on customer satisfaction.

Working closely with Infrastructure, Security, Product, and third-party providers, you'll help improve support processes, promote best practice, and ensure support services continue to evolve alongside the needs of the business.

This is an ideal opportunity for an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader looking to further develop their leadership career.

What You'll Be Doing

Team Leadership & Service Delivery

Leading and supporting the day-to-day activities of the IT Support team.
Managing workload distribution and ensuring tickets are prioritised effectively.
Providing guidance, coaching, and technical support to team members.
Acting as an escalation point for complex incidents and service requests.
Monitoring team performance and helping to maintain high levels of customer satisfaction.
Ensuring support services remain professional, responsive, and customer-focused.

Incident & Request Management

Managing the resolution of incidents and service requests within agreed service levels.
Coordinating responses to priority incidents and ensuring timely communication to stakeholders.
Assisting with root cause analysis and the identification of recurring issues.
Escalating issues where appropriate to Infrastructure, Security, Applications, or third-party suppliers.
Supporting problem management activities to improve service stability.

Continuous Improvement

Identifying opportunities to improve support processes, documentation, and user experience.
Contributing to service improvement initiatives and operational efficiencies.
Promoting knowledge sharing and maintaining support documentation and knowledge articles.
Supporting the adoption of ITIL-aligned support practices.

Customer Experience

Building positive relationships with colleagues across the business.
Ensuring users receive clear, professional, and timely communication.
Gathering feedback and helping drive improvements to service quality.
Championing a customer-first approach within the support team.

Change & Project Support

Supporting the delivery of IT projects and technology upgrades.
Assisting with service transition activities for new systems and services.
Ensuring support documentation and training materials are produced and maintained.
Supporting change and release activities from an operational perspective.

What You'll Bring

Technical & Leadership Experience

Previous experience in a Service Desk, IT Support, End User Computing, or 2nd Line Support role.
Experience supervising, mentoring, or leading technical support colleagues.
Strong troubleshooting and problem-solving skills across Microsoft technologies.
Experience working within an ITIL-aligned support environment.
Good understanding of Incident, Request, Problem, and Change Management processes.
Strong organisational and communication skills.
A customer-focused approach with a passion for delivering great service.

Technical Environment

You'll ideally have experience with:

Microsoft 365
Windows 10/11
Endpoint Management solutions
Active Directory / Entra ID
Identity and Access Management
ITSM Platforms (e.g. ManageEngine ServiceDesk Plus)
Core networking and infrastructure concepts
Security and compliance best practices

Bonus Points If You Have

Experience in a Team Leader or Senior Support role.
ITIL Foundation certification.
Experience within financial services or another regulated environment.
Experience supporting Microsoft Intune and endpoint management solutions.
Experience working with third-party support providers.
Exposure to cyber security and compliance initiatives.

Why Stonebridge?

You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued.

We offer:

Competitive salary and performance-related bonus
Hybrid working model
25 days holiday plus your birthday off
Additional holiday for length of service
Free breakfast, lunch, snacks, and drinks in the office
Enhanced pension options
Volunteering days
Wellbeing and employee assistance programmes
Salary sacrifice benefits
Employee recognition schemes
Retail discounts and referral bonuses
Death in service and critical illness cover

Interested?

If you are an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.

Pre-Employment Screening

As a regulated business, all offers of employment are subject to the successful completion of our pre-employment screening process. This includes verification of identity and right to work, employment referencing covering the previous five years, credit and financial sanctions checks, anti-money laundering (AML) screening, DBS checks, and assessment against our Code of Conduct requirements.

Quick apply

Refine Your Search

& technical business analysts jobs in hadleigh, ess

IT Support Team Leader

Technical Support Analyst

Analyst, Enterprise Service Desk

Business Intelligence (BI) Developer & Data Analyst

quality testing profesdional

Operations Support Analyst

Senior Technical Analyst

TECHNICAL ANALYST - SERVICENOW

Asbestos Analysts, Surveyors and Consultants

Service Desk Support Analyst

SAP Functional Analyst - Project Systems

DATA BUSINESS ANALYST

Performance and BI Analyst

Senior Business Analyst

Primavera P6 Application Analyst

Data Analyst

ERP System Analyst

Business Analyst

Data Analyst – Parametric Estimator

Infrastructure Engineer

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