It support analyst Work, Jobs in Hamble Le Rice, Ham (with Salaries)

IT Service Desk Analyst
Elliotts —Southampton
- Up to £30,000 a year
- Full-time
- Employee discount
Quick apply
Junior Operations Analyst
kingfisher —Southampton
- 12 hour shift
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
2d
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
1d
IT Applications Support Analyst
Blake Morgan —Southampton
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Computer literacy
- Maintenance
- Analysis skills
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
4d
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- SharePoint
- In-person
Quick apply
IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee discount
8d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
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IT Service Desk Analyst

Elliotts -
Southampton

Quick apply

Job details

Full-time
Up to £30,000 a year

Benefits

Company pension
Employee discount

Qualifications

Desktop support
Driving Licence
ERP software
Customer support
Customer interaction
Retail experience

Full job description

Hours: 40 hours per week Monday to Friday

Location: Southampton, Head Office

Salary : Up to £30,000

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

The Role

You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.

Responsibilities:

Log and update enquiries
Escalate issues into the 2nd line where appropriate
Visit branches as required
Maintain / update knowledgebase ensuring articles are relevant
Assisting with project work and undertaking smaller independent projects when required
Routine administration and housekeeping tasks as required within the department

Behaviours:

Approachable, friendly and able to build rapport
Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first.
Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues.
Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner.

Must have:

Driving Licence
Experience / Understanding of how a merchant / retail environment works e.g. purchasing, selling, invoicing etc.
Can provide clear, concise written reports to second line and external support when escalating issues
Able to write clear documentation for different audiences.
Able to work with the business to product process maps for new and existing processes.
Experience / Competence with general desktop support (PC Hardware, Printers etc)

Who are you?

At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:

Friendly
Enthusiastic
Professional
Interested
Attentive
Helpful

What’s in it for me?

Annual profit share scheme
24/7 wellbeing support
22 days holiday
Enhanced Maternity and Paternity pay
Unlimited training
Staff discounts
Christmas Hamper
Monthly Pizza on us
Company pension

Quick apply

Refine Your Search

it support analyst jobs in hamble le rice, ham

IT Service Desk Analyst

Junior Operations Analyst

Systems Support Analyst

IT Applications Support Analyst

2nd Line Technical Analyst

IT Analyst Field Support Engineer

End User Support Analyst

IT Service Desk Analyst

Senior Systems Support Analyst Team Leader

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