Are you passionate about technology and ready to turn that passion into a rewarding career? If you're eager to learn, enjoy solving problems, and want to gain hands-on experience in a professional IT environment, this could be the perfect opportunity for you.
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
Training to be provided:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
The IT Support Apprentice will be responsible for the following duties:
- Provide first-line IT support for hardware, software, and access issues
- Log and manage support requests through the service desk
- Assist with setup and configuration of laptops, desktops, and mobile devices
- Support onboarding and offboarding processes (accounts and devices)
- Maintain accurate IT asset records and inventory
- Assist with Microsoft 365 and Entra ID administration (basic tasks)
- Support printers, meeting room equipment, and general office IT systems
- Assist with troubleshooting and resolving day-to-day IT issues
- Update IT documentation and knowledge base articles
- Support IT projects such as device rollouts, upgrades, and improvements
- Participate in apprenticeship training and coursework
What are the career prospects at Kraken ?
On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.
Essential Skills:
It is essential that the IT Support Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- Strong interest in IT and technology
- Basic understanding of computer systems and applications
- Good problem-solving skills and willingness to learn
- Strong communication skills when supporting users
- Organised and able to follow processes
- Ability to work as part of a team
Kraken is a team of expert naval architects, engineers, and operators dedicated to delivering cutting-edge autonomous maritime solutions that meet the demands of today's rapidly evolving operational environment.
As traditional maritime approaches continue to evolve, they are at the forefront of developing innovative technologies that enhance maritime security, resilience, and operational effectiveness through distributed systems, scalable autonomy, and agile solutions.
Driven by precision, performance, and innovation, the team combines rapid design iteration with real-world testing to develop reliable, mission-ready systems. Every solution is engineered with disciplined execution, ensuring exceptional quality and performance in even the most challenging conditions.
Kraken technology is designed to succeed where it matters most, delivering reliable autonomous capability in high sea states, contested environments, and sustained deployments. With a focus on rapid deployment, modular adaptability, and dependable performance, they are shaping the future of autonomous maritime operations.
Company Benefits:
- After two years’ consecutive service, one additional day’s annual leave up to a maximum of five additional days annual leave
- Holiday buy/sell, up to five days per calendar year
- Flexi working, core hours 10:00 to 15:00, subject to departmental requirements
- Private Medical Insurance with optional family cover
- Pension scheme with a 5% employer contribution, there is no cap on the employee contribution level
- Life assurance 3x salary
- Group Income Protection 3x salary, subject to eligibility
- Health Care Cash Plan
- Cycle to Work Scheme
- Electric Car Scheme
- Employee Assistance Program (EAP) providing mental health and wellbeing support
- Professional membership reimbursement
Don’t miss out on this excellent opportunity; apply for the IT Support Apprentice role today!
