Patient pathway officer contact Work, Jobs in Hampstead, Eng (with Salaries)

Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
14d
Patient Engagement Officer
London Egg Bank —London
- £28,000 - £31,000 a year
- Full-time
- Sales
- Patient care
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Patient Concierge Officer - Bank
Bupa —London
- £14.36 an hour
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Gym membership
- Referral programme
Quick apply
Patient Concierge Officer
Bupa —London
- £29,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
Scientific & Procedure Advisor - £37,456-£42,084 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £37,456 a year
- Full-time
- Maintenance
- Master's degree
- Analysis skills
- Annual leave
- Sick pay
10d
Guest Relations & Scheduling administrator
The Royal Marsden NHS Foundation Trust —Sutton
- £30,630 - £32,346 a year
- Full-time
- Organisational skills
- IT
- Communication skills
3d
Client Experience Lead
Ume Health —London
- £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Hospital Concierge Officer
Bupa —London
- £29,000 a year
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Employee discount
- Gym membership
Quick apply
Resident Medical Officer
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £45,715 - £69,976 a year
- Full-time
- Hospital
- Care plans
3d
Trust Officer (Part-Time)
Doctify —London
- Part-time
- Hybrid work
- Leadership
- Annual leave
- Referral programme
Clinical Innovation Lead, UK Public Sector Healthcare
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- IT
Deputy Chief Operating Officer, Sutton Health and Care
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £100,493 - £114,951 a year
- Full-time
- Management
- Microsoft Office
- Master's degree
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Brain Consortium PPI/E Coordinator
The Royal Marsden NHS Foundation Trust —Sutton
- £45,953 - £54,254 a year
- Part-time
Pharmacy Assistant Technical Officer
The London Clinic —London
- Weekend availability
- Computer literacy
- Communication skills
- Employee discount
Senior Pharmacy Assistant Technical Officer (SATO) Aseptic Services
The London Clinic —London
- Weekend availability
- Computer literacy
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
Chief Operating Officer
Epsom and St Helier University Hospitals NHS Trust —Sutton
- Full-time
- Master's degree
- No degree
- Acute care experience
12d
Care Group Director (Planned Care)
North London NHS Foundation Trust —London
- £115,015 - £138,018 a year
- Full-time
- Leadership
10d
Chief Product Officer
Doctify —London
- Hybrid work
- Leadership
- Annual leave
- Referral programme
Medical Director
Ellipses Pharma —London
- Doctoral degree
- Supervising experience
- Travel

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Care Coordinator
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Care Coordinator

The Evewell -
London

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
14 days ago

Benefits

Cycle to work scheme
Season ticket loan
Free flu jabs
Company pension
Company events
Employee discount
Transport links
Enhanced maternity leave
Bereavement leave
Sick pay

Qualifications

Microsoft Office
Organisational skills
Telecommunication

Full job description

About The Evewell

The Evewell is a group of (currently two) independent prestigious private clinics at Harley Street and West London specialising in gynaecology and fertility treatments. Each Evewell clinic is a fully integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman’s gynaecological and reproductive health.

The Evewell is committed to providing patients a high level of individualised patient care. We aim to have satisfied patients and a happy team who are fulfilled by their jobs and can truly care for their patients.

We value diversity, and you will find an inclusive environment where everyone is driven by the same values and purpose.

Role overview

Care Coordinator

We are seeking a Care Coordinator, to work within the Patient Services Team, to liaise with and coordinate effective and smooth treatment pathway for fertility patients at The Evewell.

The Care Coordinator will work with the various teams at The Evewell to coordinate treatment cycles for fertility patients and work with the Head of Patient Services Operations to manage all prospective new patients to the centre.

The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. They will be versatile and flexible, happy to work across various roles and tasks to ensure the smooth running of the clinic.

They will also be able to adhere to processes and protocol and have the ability to prioritise workload in order to meet the clinic’s objectives and work well in a tight knit team. They will possess excellent attention-to-detail and be able to work accurately and efficiently in a pressured environment.

Duties and responsibilities

Customer acquisition

Responding to all new fertility enquiries in a timely and comprehensive manner giving bespoke advice on booking options
Dealing with telephone, e-mail and Calendly enquiries in a professional manner and ensure that all information given is up to date and accurate.
Organising, taking part and following up with all attendees for the virtual patient open evenings.
Working with the team to optimise conversion rates from enquiry to initial consultation.
Assisting the Head of Patient Services Operations to collect and process data regarding new enquiries and consultation bookings in order to inform Marketing and Operations strategy.

Treatment coordination

· Processing all fertility treatment plans from the consultant team in a timely manner

· Ensuring patients have all of the necessary information required to commit to treatment.

· Creating accurate costing documents and discussing these with patients ahead of treatment cycles

· Liaising with the nursing and embryology teams to book nurse consultations as appropriate

· Manage and coordinate flow of patients through the pathway. Including tracking when they are due to start treatment, contacting and coordinating cycles in a timely manner.

· Acting as a liaison between all departments to foresee issues and streamline processes

· Participating in patient engagement strategies to optimise patient retention.

· Assist the Head of Patient Services Operations and the Patient Services Director to collect and process data regarding number and types of treatment cycles in order to assist with Operations Management and Business Development.

General

Comply with the Human Fertilisation and Embryology Authority’s Code of Practice, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the Care Quality Commission (Registration) Regulations 2009 and the Data Protection Act 2018, with special reference to patient confidentiality
Comply with The Evewell’s health & safety policies with particular reference to procedures to be followed in the event of a fire and to report all accidents and untoward incidents to the health & safety officer
Undertake mandatory training as required, including health & safety, fire, manual handling
Comply with infection control, CQC and safeguarding policies and procedures

The ideal candidate will be

· Confident, with clear communication and a real focus on providing outstanding customer service

· Versatile and flexible, happy to work across various roles and tasks to ensure the smooth running of the clinic

· They will be able to adhere to and follow, processes and protocol

· Can prioritise workload in order to meet the clinic’s objectives and work well in a tight knit team

· They will have excellent attention-to-detail and the ability to work accurately and efficiently in a pressured environment

· Excellent telephone and written manner

· Exceptional organisational skills

· Proficiency in Microsoft Office

Benefits

· Discretionary bonus

· Cycle to work scheme

· Annual season ticket loan

· Employee assistant programme

· Enhanced maternity leave

· 6.6 weeks’ holiday inclusive of bank holidays

Location

· The Evewell West London (Hammersmith)

· This role must be undertaken on-site. There will be no opportunity for remote/home working

Job type

· Permanent

Hours

· Monday to Friday, 9 hours per day, 8am to 6pm

Experience / qualifications

· Minimum 1 years’ experience working in a fertility clinic setting

Other

· This post is subject to an Enhanced DBS check.

Diversity and Inclusion

At The Evewell, we are committed to ensuring that every applicant is assessed solely on personal merit and qualifications.

We believe that diversity in the workplace fosters stronger, more positive teams, and we deeply value the unique backgrounds and experiences of our colleagues.

We champion a culture of inclusivity, where everyone is encouraged to bring their authentic self to work. You will be treated fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you need any adjustments or support during the recruitment process, please don’t hesitate to contact us at [email protected]. We’ll be happy to arrange a time to discuss how we can best support you.

Job Type: Full-time

Pay: £34,000.00-£37,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free flu jabs
Sick pay
Transport links

Experience:

fertility: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

patient pathway officer contact jobs in hampstead, eng

Care Coordinator

Patient Engagement Officer

Patient Concierge Officer - Bank

Patient Concierge Officer

Scientific & Procedure Advisor - £37,456-£42,084 p.a. + benefits

Guest Relations & Scheduling administrator

Client Experience Lead

Hospital Concierge Officer

Resident Medical Officer

Trust Officer (Part-Time)

Clinical Innovation Lead, UK Public Sector Healthcare

Deputy Chief Operating Officer, Sutton Health and Care

Brain Consortium PPI/E Coordinator

Pharmacy Assistant Technical Officer

Senior Pharmacy Assistant Technical Officer (SATO) Aseptic Services

Chief Operating Officer

Care Group Director (Planned Care)

Chief Product Officer

Medical Director

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