1st line support Work, Jobs in Hanley, Sts (with Salaries)

IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
12d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Recovery Worker
WithYou —Hanley
- £26,250 - £30,900 a year
- Full-time
- Customer service
- Case management
- Communication skills
- Annual leave
- Referral programme
Quick apply
12d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
Learning and Training Manager
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
Maintenance Operative
Halliwell Homes —Stoke-on-Trent
- £27,698 - £31,027 a year
- Full-time
- Programmable logic controllers
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
2nd Line Support Consultant
BCN Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
3d
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Evening Cleaner
Ormiston Academies Trust —Stoke-on-Trent
- £9,533.44 a year
- Part-time
- Cleaning
- School
- Employee discount
Relief Support Worker
Creative Support —Rugeley
- £12.85 an hour
- Weekend availability
- Annual leave
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- Up to £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Home Manager (Nurse) based at Briar Hill House, Rugeley
MHA —Rugeley
- £91,588 a year
- Full-time
- Management
- Nursing home
- Travel
- Annual leave
10d
Registered Nurse
Hill Care —Bakewell
- £22 an hour
- 8 hour shift
- Medication administration
- Supervising experience
- Mentoring
- Free parking
- Flexible schedule
Quick apply
9d

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Pick Up IT and Network Support Administrator
DPD Group UK —Stoke-on-Trent
Maintain a meticulously detailed, active inventory log of all out-of-home technical hardware, including handheld scanners and retail printers.
Up to £33,000 a year
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5d
SharePoint and Microsoft 365 Trainer
Blackbird Corporate Ltd —Stoke-on-Trent
All accommodation and travel paid for when working away from home. Provide post-training support by answering user queries, resolving issues, and offering…
From £38,000 a year
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3d

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IT Infrastructure Support Technician

BSW Group -
Stoke-on-Trent

Quick apply

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
Driving Licence
Incident queue management
Ticket management
Network infrastructure
VMWare
Multidisciplinary collaboration
Application support
Communication skills
Mobile devices

Full job description

Job Advert

IT Infrastructure Support Technician

Location: Site-Based, Stoke-on-Trent (with responsibility for group-wide IT support)

Reporting to: IT Support Manager

The Role:

This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical audiences.

Key Responsibilities:

Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing support for Office 365 applications.
Respond to system alerts and escalate issues when necessary.
Monitor and maintain backup systems across the business.
Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.
Configure and maintain computers, tablets, and mobile phones for users across the group.
Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been issued or returned to IT.
Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.

About You:

To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a fast-paced environment.

Essential Skills and Experience:

Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.
Hands-on experience with Microsoft Office 365 support.
Excellent communication and problem-solving skills, with the ability to explain technical issues to non-technical audiences.
A full UK driving licence and flexibility to travel to group sites as required.

Desirable Skills (Training Provided):

Experience with Windows Server, including Active Directory.
Familiarity with VMware and backup systems.

About BSW:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

Benefits:

In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the competitive salary, this position includes other benefits such as:

The role comes with a competitive pay and benefits package
Discounted rates on BSW products, including Woodfuel Direct.
Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.
Confidential 24/7 wellbeing support.
Cycle to Work Scheme.
Funded learning and development opportunities to support your career growth.
A company-provided life assurance policy.

Closing date for applications: 31st August 2026

The Company’s Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms

We encourage you to submit your application at the earliest opportunity as we reserve the right to close this vacancy prior to the published closing date should we receive a sufficient amount of applications.

Quick apply

Refine Your Search

1st line support jobs in hanley, sts

IT Infrastructure Support Technician

2nd Line Support Technician

Recovery Worker

Technical Support (Telecoms) - 1st Line

Learning and Training Manager

Maintenance Operative

2nd Line Support Consultant

3rd Line Support Engineer

Evening Cleaner

Relief Support Worker

NetSuite System Administrator

Home Manager (Nurse) based at Briar Hill House, Rugeley

Registered Nurse

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