We are looking for an experienced Funeral Director to join our dedicated team at our Harlow branch. This is a rewarding role for an experienced professional who takes pride in delivering the highest standard of care for the deceased and their families.
If you are passionate about your profession and want to be part of one of the leading independent family funeral directors in the UK, we would love to hear from you.
About the Role
- Arrange and conduct funerals, acting as the main point of contact for bereaved families from first call through to the day of the funeral
- Meet with families to take funeral arrangements, offering guidance on service options, coffins, vehicles, and personalisation with sensitivity and professionalism
- Liaise with third parties including clergy, celebrants, crematoria, cemeteries, doctors, coroners, florists, and our internal service sheet department to coordinate all elements of the service
- Complete and manage all documentation, including cremation forms, burial paperwork, and registration requirements
- Oversee the care and preparation of the deceased, always ensuring the highest standards of dignity
- Conduct funerals on the day: leading the cortège, directing bearers, managing timings, and ensuring the service runs flawlessly
- Provide accurate estimates and manage funeral accounts in line with company pricing and FCA/CMA transparency requirements
- Support families with aftercare, including memorial masonry, ashes options, and pre-paid funeral plan enquiries
- Help to maintain premises, vehicles, and equipment to the highest standard of presentation
- Uphold company values and industry standards (e.g. NAFD and SAIF codes of practice) in all client interactions
What We Need From You
Essential
- Previous experience within the funeral profession
- The ability to support bereaved families with empathy, tact, and discretion· Excellent organisational skills and attention to detail, able to manage multiple funerals and deadlines simultaneously
- Sound judgement in emotionally sensitive situations
- Immaculate personal presentation and a professional manner
- Full UK driving licence (essential for driving)Desirable
- Diploma in Funeral Directing (Dip FD)
- Experience conducting funerals and leading a funeral team on the day
What We Offer You
- Discretionary bonus scheme after a qualifying period
- Death in Service insurance
- A supportive, family-oriented working environment
- The opportunity to be part of an award-winning, independent company with a proud history dating back to 1892
A Bit About Us
At Daniel Robinson & Sons, we have a total commitment to the service of the bereaved and the care of the deceased. We are a family-run business offering a personal, professional service, delivered by our friendly team with empathy and dedication. We treat every person and every funeral as unique, and our clients receive the utmost care and attention.
First established in 1892, Daniel Robinson & Sons are one of the leading independent family funeral directors in the UK, helping families across Essex and Hertfordshire from over 20 branches. We are a progressive and award-winning company, named in a London Stock Exchange publication as one of the ‘Top 1000 Companies to Inspire Britain’ and the first independent family funeral directors to achieve Investors in People Gold.
Our activities within the local community have raised over £1 million for local hospices and charities, and we are proud to be deeply rooted in the communities we serve.
We are an equal opportunities employer.
If you feel you have the skills and experience to be successful within this role, we would love to hear from you.
Pay: £28,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Work Location: In person
