Team leader 1st line patient services Work, Jobs in Harlow, Eng (with Salaries)

Team Leader 1st Line Patient Services
Lloyds Clinical —Harlow
- £35,500 a year
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Chief Operating Officer
Bupa —London
- Full-time
- Management
- Hospital
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
2d
Scrub Practitioner Bank
Bupa —London
- £29 an hour
- Part-time
- Cleaning
- Annual leave
- Gym membership
Quick apply
Director, Translational Data Sciences
GlaxoSmithKline —Stevenage
- £108,000 - £180,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Presentation skills
- Annual leave
10d
Lead Theatre Practitioner Robotics
Bupa —London
- From £65,000 a year
- Full-time
- Care plans
- Teaching
- Annual leave
- Employee assistance programme
Quick apply
Theatre Practitioner - Orthopaedics
Bupa —London
- From £44,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Senior Theatre Practitioner Scrub – Orthopaedics/Spinal
Bupa —London
- £46,195 - £54,700 a year
- Full-time
- Cleaning
- Gym membership
- Life insurance
Quick apply
Senior Theatre Practitioner Scrub - Cardiac Thoracic
Bupa —London
- £46,195 - £54,700 a year
- Weekend availability
- Cleaning
- Gym membership
- Life insurance
Quick apply
Senior Theatre Practitioner - Orthopaedics
Bupa —London
- From £48,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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team leader 1st line patient services jobs near harlow, eng

Team Leader 1st Line Patient Services

Lloyds Clinical -
Harlow

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Job details

Permanent
£35,500 a year
11 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
Team leadership
Patient service
Organisational skills
Customer support
Customer interaction
Leadership

Full job description

About The Role

Do you want to build a rewarding career supporting patients and helping them access vital healthcare services? If so, we'd love to hear from you.

Salary: £35500 per annum

Hours: 37.5 hours per week, must be flexible for shifts between 07:30 - 21:00

Location: Harlow, Essex

Reports to: Team Manager

About the Role

As a Team Leader within our growing Patient Services team, you will play a key role in supporting patients, healthcare professionals, and customers through a range of enquiries. Working in a fast-paced contact centre environment, you will handle inbound calls, emails, and other communications, providing a high standard of service while ensuring every interaction is managed with professionalism, empathy, and care.

This is an exciting opportunity to join a growing healthcare organisation where your work will have a direct impact on patients' lives and wellbeing every day.

What You'll Be Doing

Supporting Patient Services Call handlers, managing escalated calls.
Providing accurate information and support on healthcare services and patient journeys.
Taking ownership of cases and ensuring timely resolution of enquiries.
Maintaining accurate records and updating systems in line with company procedures.
Working collaboratively with colleagues and healthcare professionals to deliver the best possible outcomes.
Delivering a high-quality, patient-focused service in line with organisational values and standards.

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

25 days annual leave plus bank holidays
Company bonus scheme
Outstanding training & development programmes
Up to £1200 refer a friend bonus
Full support from our employee assistance programme including a health and well-being app
Savings and discounts at multiple retailers through our rewards portal

About You

Success in this role requires previous team leadership experience and a genuine passion for delivering outstanding customer service. You will be able to make well-reasoned decisions that prioritise excellent patient care, while using your empathy and caring nature to effectively lead and support your team. The role also demands strong organisational skills, the ability to work under pressure to meet deadlines and targets, and a keen eye for detail.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

Quick apply

Refine Your Search

team leader 1st line patient services jobs in harlow, eng

Team Leader 1st Line Patient Services

Chief Operating Officer

Scrub Practitioner Bank

Director, Translational Data Sciences

Lead Theatre Practitioner Robotics

Theatre Practitioner - Orthopaedics

Senior Theatre Practitioner Scrub – Orthopaedics/Spinal

Senior Theatre Practitioner Scrub - Cardiac Thoracic

Senior Theatre Practitioner - Orthopaedics

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