Receptionist – Join Our Friendly Dental Team!
Middleton St George Dental Care is looking for a full-time Receptionist to join our welcoming, professional team.
We're looking for someone who's bubbly, proactive, organised and passionate about delivering exceptional customer service to every patient, every time.
This is much more than a traditional reception role. You'll be the first point of contact for our patients, helping to create an outstanding experience from the moment they walk through our doors. You'll also play an important part in promoting the practice by building relationships with patients, supporting our marketing activities and helping showcase the high-quality care we provide.
About Us
We're a fully private, four-surgery practice situated in the heart of Middleton St George, with on-site parking and a loyal patient base.
Our practice combines a friendly, supportive team culture with cutting-edge technology, including:
- Intraoral scanners
- CBCT scanner
- Digital X-rays
- 3D printing technology
Our mission is simple: to help our patients achieve dental health for life.
We do this by providing a comfortable, pain-free experience and personalised care that makes every visit a positive one.
About the Role
We're seeking an outgoing, enthusiastic and patient-focused individual who thrives in a busy, people-facing environment. You'll be someone who enjoys building relationships, has excellent communication skills and takes pride in providing an exceptional patient experience.
This is a full-time position working:
- Monday to Thursday: 8:00am – 6:00pm
- Friday: 8:00am – 4:00pm
- Occasional Saturdays (on a rota basis)
Experience in a customer-facing role within dental, healthcare or hospitality is essential.
Key Responsibilities
- Deliver a warm, friendly and professional welcome to every patient, both in person and over the telephone.
- Manage clinicians' diaries and coordinate appointments efficiently.
- Provide outstanding customer service throughout every stage of the patient journey.
- Handle patient enquiries confidently and professionally.
- Maintain accurate patient records, correspondence and administrative tasks.
- Maintain patient confidentiality and comply with all health and safety regulations.
- Confidently discuss treatments, membership plans and practice services, ensuring patients feel informed and supported.
- Build genuine relationships with patients, helping them feel relaxed and valued.
- Identify opportunities to gather patient testimonials and encourage online reviews.
- Obtain patient consent and assist with taking high-quality photographs and videos for marketing, social media and educational purposes.
- Work alongside the clinical team to showcase patient smile journeys and treatment success stories.
- Assist in creating engaging content for the practice's website and social media channels.
- Represent the practice professionally at all times and contribute ideas to help grow the practice and enhance the patient experience.
- Remain calm, organised and positive in a busy environment.
Skills & Attributes
We're looking for someone who is:
- Friendly, approachable and genuinely enjoys working with people.
- Confident speaking with patients and building lasting relationships.
- Passionate about providing exceptional customer service.
- Comfortable being involved in marketing activities, including photography, patient testimonials and social media content.
- Highly organised with excellent attention to detail.
- Professional, proactive and able to multitask effectively.
- Confident using Microsoft Word, Excel and digital systems.
- A positive team player who enjoys supporting colleagues.
- Eager to learn, develop and contribute new ideas.
Why Join Us?
At Middleton St George Dental Care, you'll become part of an enthusiastic, supportive team that genuinely enjoys working together.
We offer:
- A friendly, welcoming and positive working environment.
- Full training and ongoing support.
- Opportunities to develop your skills and take on additional responsibilities.
- The chance to be involved in the growth and marketing of a modern private dental practice.
- Staff discounts on dental treatment.
- Free on-site parking.
- Regular team events and social activities.
- The opportunity to make a real difference to our patients' confidence and wellbeing every day.
How to Apply
If this sounds like the perfect role for you, we'd love to hear from you!
Please send your CV and a covering letter explaining why you'd be a great fit for the role to:
Courtney Bell
Operations Manager
email: [email protected]
We can't wait to meet you!
Job Types: Permanent, Full-time
Pay: £12.71 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
Experience:
- Dental receptionist: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
