Service desk Work, Jobs in Harwich, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
1st Line IT Support Technician
Plan IT Consulting Ltd —Ipswich
- £26,000 - £29,000 a year
- Full-time
- Computer networking
- In-person
- Free parking
- Bereavement leave
Quick apply
2d
IT Deployment and Project Support Officer
Care UK —Colchester
- Travel
10d
IT Technician
MY PHONE UNIVERSE LTD —Ipswich
- £41,700 a year
- Full-time
- Maintenance
- In-person
Quick apply
14d
Cloud Platform Lead
Fred. Olsen Ltd —Whitton
- Azure
- Continuous improvement
- Employee discount
2d

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IT Technician
TwoPointZero IT Limited —Ipswich
IMPORTANT: A full UK driving licence and access to your own vehicle are essential for this role.*. A full UK driving licence and access to your own vehicle are…
£27,000 - £30,000 a year
Quick apply
10d
Trainee IT Technician
Victoria Forms —Bury St. Edmunds
Good interpersonal skills, with the ability to talk to customers in a highly professional manner. The team provides technical support to customers, sets up and…
£25,000 - £27,000 a year
Quick apply

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Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

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service desk jobs in harwich, ess

Service Desk Analyst

1st Line IT Support Technician

IT Deployment and Project Support Officer

IT Technician

Cloud Platform Lead

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