Service desk analyst Work, Jobs in Havant, Ham (with Salaries)

Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
13d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
10d
Service Desk Analyst
Leidos —Whiteley
- £28,800 - £33,900 a year
- 8 hour shift
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Work from home
3d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
IT Applications Support Analyst
Blake Morgan —Southampton
Modern Desktop Engineer
Roke Manor Research Limited —Romsey
- Customer service
- Windows
- SharePoint
13d

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service desk analyst jobs near havant, ham

7 months contract with a local authority

Rate: £17.83/hr Umbrella

Summary

We are looking for a motivated and customer-oriented IT Service Desk Analyst to join our team on an 8-month contract with a local authority. This role is pivotal in providing first-line IT support throughout the organization. As the initial point of contact for users, you will manage IT incidents, service requests, and inquiries, ensuring swift and effective resolution while upholding high standards of customer service. The ideal candidate will assist with account administration, access management, and operational support, contributing to the ongoing enhancement of IT services.

Responsibilities

Serve as the primary contact for all IT incidents, service requests, and user inquiries.
Record, update, and manage incidents and requests using the IT Service Management (ITSM) platform.
Resolve issues at first contact whenever possible, escalating complex problems as needed.
Diagnose and troubleshoot a variety of first-line hardware, software, and access-related issues.
Assist with user account administration, including password resets and access management.
Maintain detailed records of incidents, resolutions, and service requests.
Communicate effectively with customers, keeping them informed about progress and expected resolution times.

Requirements:

Essential Qualifications

Additional Information

Contract Rate: £17.83/hr Umbrella
Working hours: 37 hours per week
Location: Chichester/Power Place
Working arrangements: Hybrid model with initial office attendance for training, transitioning to a mix of office and home-based work.
Payment schedule: Bi-weekly
The role closes soon, apply ASAP.

We are seeking an enthusiastic and customer-focused IT Service Desk Analyst to provide first-line IT support across the organisation