At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role
As Night Manager, you will be the guardian of the property and the face of the business during the night hours. You will oversee the safety of our guests, manage late arrivals and early departures, and ensure the hotel is perfectly prepared for the day ahead. This is a vital role requiring a blend of leadership, administrative precision, and excellent guest relations.
What You’ll Be Doing:
- Guest Operations: Managing the front desk overnight, handling late check-ins, early check-outs, and processing walk-in reservations.
- Safety & Security: Conducting regular walk-throughs and security checks of the property, acting as the designated Fire Warden, and handling any overnight emergencies calmly and professionally.
- Financial & Admin Reporting: Running the Night Audit, balancing daily revenue, compiling financial reports, and ensuring a smooth handover to the morning team.
- Team Leadership: Supervising and supporting night staff to maintain exceptional standards.
- Problem Solving: Resolving guest queries or complaints efficiently, ensuring every visitor enjoys a peaceful stay.
What We Are Looking For:
- Experience: Previous supervisory or management experience in a hotel front office or night operations role is highly desirable.
- Skills: Strong IT literacy with experience using a variety of systems. Excellent communication, problem-solving, and decision-making skills.
- Attributes: A calm under pressure demeanour, exceptional attention to detail, and the ability to work independently.
- Qualifications: First Aid and Fire Warden certification is an advantage (training can be provided).
Perks & Benefits
We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
- On-site parking
- Gym access & weekly swim session
- Complimentary stay after 1 years’ service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Shared Gratuities: Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success.
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
Contract & Hours: This is a full-time role working 40 hours and 5 days out of 7.
To Apply
If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you!
If you would like any further information on the role before applying, please feel free to get in touch with our HR team – [email protected]
Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.
As a proud EarthCheck partner, we don't just talk about sustainability—we live it, embedding world-class environmental management and eco-friendly practices into everything we do.
