It service and support analyst Work, Jobs in Haywards Heath, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
13d
Junior Support Analyst
Epassi —Haywards Heath
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)
Thames Valley Police —Crawley
- £46,075 a year
- Part-time
- Analysis skills
- Travel
- IT
- Annual leave
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Microsoft 365 Specialist
East Sussex County Council —Lewes
- Analysis skills
- AI
- Communication skills
13d
User Support Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- SharePoint
23h
Data Analyst
Caremark Limited —Worthing
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
1d
Technical Assurance Analyst
Virgin Atlantic —Crawley
- Full-time
- Hybrid work
1d
Fraud Intel Analyst
Trinity Claims —Tonbridge
- £28,000 - £33,000 a year
- Free parking
- Annual leave
Quick apply
1d
Cloud Enablement Analyst
Legal & General Investment Management —Hove
- Analysis skills
- Communication skills
- Employee discount
1h
Senior Business Analyst
International Medical Group —Redhill
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- System design
IT Applications Manager - Principal Business Analyst
OSI Systems, Inc. —Salfords
- ERP systems
- Project management
- Bachelor's degree
Business Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Gym membership
9d
Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
9d
Business Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Quick apply
2d
Cloud Enablement Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
2h
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- ERP systems
- Project management
- Bachelor's degree
Business Analyst
Legal & General Investment Management —Hove
- Analysis skills
- Employee discount
1d
Marketing Data Analyst
Brighton and Hove Albion Football Club —Brighton and Hove
- Full-time
- SQL
- Python
- Marketing
- Employee discount
7d
Software Asset Management Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- IT

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
13 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it service and support analyst jobs in haywards heath, wsx

IT Service and Support Analyst

Junior Support Analyst

Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)

Training and Support SME (Military)

Microsoft 365 Specialist

User Support Analyst

Data Analyst

Technical Assurance Analyst

Fraud Intel Analyst

Cloud Enablement Analyst

Senior Business Analyst

IT Applications Manager - Principal Business Analyst

Business Analyst

Real Time Analyst

Business Analyst

Cloud Enablement Analyst

IT Applications Manager - Principal Business Analyst

Business Analyst

Marketing Data Analyst

Software Asset Management Analyst

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