Line support Work, Jobs in Hellesdon, Nfk (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
8d
Onsite Counsellor
Optima Health —Norwich
- £28,500 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- In-person
- Paid training
- Annual leave
3d
Ambulance Care Assistant
HTG-UK —Norwich
- £13 an hour
- Overtime
- IT
- Employee assistance programme
- Referral programme
11d
Customer Service Consultant
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
Bank Support Worker - Adult Supported Living
Swanton Care and Community —Norwich
- £13.10 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor
Sanderson —Norwich
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
3d
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Catering Assistant
Aspens —Norwich
- £12.71 an hour
- No weekends
- School
Multi Skilled Operative
Mears Group —Norwich
- Up to £36,425.30 a year
- Monday to Friday
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee discount
Concession Assistant
Fairfax & Favor —Norwich
- £12.71 an hour
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
10d
Case Administrator - London Service Centre (Based in Norwich)
HM Prison & Probation Service —Norwich
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
10d
Intake Operative
Albert Bartlett —Worstead
- £13.65 an hour
- Full-time
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Office Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Project Worker
Sanctuary Supported Living —Costessey
- £13.87 an hour
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Workplace Support Co-Ordinator
Emcor —Norwich
- £28,052 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Domestic Assistant (Day)
Maria Mallaband Care Group —Norwich
- £12.81 an hour
- Part-time
- Employee assistance programme
- Employee discount
12d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Norwich
- Temporary
- Customer service
Estate Agent
The Property Experts —Lowestoft
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
8 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line support jobs in hellesdon, nfk

1st Line IT Support Engineer

Onsite Counsellor

Ambulance Care Assistant

Customer Service Consultant

Barista

Bank Support Worker - Adult Supported Living

Customer Service Advisor

Facilitator - HMP Bure

Catering Assistant

Multi Skilled Operative

Concession Assistant

Case Administrator - London Service Centre (Based in Norwich)

Intake Operative

Multi-drop Driver/Customer Service Assistant

Office Administrator

Project Worker

Workplace Support Co-Ordinator

Domestic Assistant (Day)

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Estate Agent

I want to receive the latest job alerts for line support in hellesdon, nfk

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