We're looking for an experienced, personable salesperson to join our growing team in Herefordshire.
This is a customer-focused sales role for someone who enjoys talking to people, understanding what they're trying to achieve, and helping them choose the right product, rather than simply working through a list of cold leads.
You will act as an account manager for active customer enquiries, selling high-quality natural stone and engineered oak products. You'll guide customers through their flooring choices, build lasting relationships and manage enquiries from initial contact through to sale.
What You Will Do
- Build Client Relationships: Develop and maintain strong relationships with customers in the showroom, via email and over the telephone. Take the time to understand each project and provide thoughtful, appropriate recommendations.
- Manage Customer Enquiries: Take ownership of active customer leads from initial enquiry through to sale, keeping customers informed and providing a consistently excellent experience.
- Develop Product Expertise: Become knowledgeable about our natural stone, engineered oak, installation and maintenance products. Ongoing training and team support will help you confidently educate customers and make informed recommendations.
- Work Towards Sales Targets: Identify opportunities within existing enquiries, develop customer relationships and contribute to individual and company sales growth.
- Work as Part of the Team: Collaborate with colleagues across sales, marketing and logistics to ensure customers receive a seamless experience from enquiry through to delivery.
What We Are Looking For
- Relevant Sales or Industry Experience: We would ideally like you to have previous sales experience or experience in a related industry such as kitchens, bathrooms, furniture, interiors, home improvements, premium retail or architectural products. We're looking for someone who is personable, organised and commercially minded, with the ability to listen, advise and build trusted customer relationships.
- Account Management: The ability to take ownership of customer enquiries, understand their requirements and develop relationships that lead to repeat business, including through trade contacts.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain products clearly and convey their benefits in a helpful, engaging way.
- Self-Motivation & Organisation: A proactive, focused approach, with the ability to manage your own workload, meet realistic targets and complete tasks both independently and as part of a team.
- Computer Literacy: Comfortable using Microsoft Office and able to learn and use a sales CRM system. Full training will be provided.
- Working Hours: Monday–Friday, 08:30–17:00, plus occasional Saturdays, 09:30–12:30.
About Us
White Hall Flagstones provides natural stone and engineered oak flooring solutions to homeowners, businesses, designers and trade customers.
Established over 20 years ago, we've built a national reputation for quality products, knowledgeable advice and a customer journey that puts people and their projects first.
We're a growing business and have doubled both our staff and turnover in recent years. This position has become available following an internal promotion and the continued development of new areas of the business.
Why Join White Hall Flagstones?
- Warm Leads, Not Cold Calling: Our customers come to us through e-commerce, online sample requests, enquiry forms, showroom visits, referrals, trade relationships, business collaborations and past clients. You'll be working with people who already have a genuine flooring project to discuss.
- Products You Can Be Proud to Sell: We offer carefully selected natural stone and engineered oak products chosen for their quality, character and longevity. You'll be able to stand behind what you're selling and develop genuine expertise in the products you recommend.
- Growing Business & Career Development: We're continuing to grow and invest in our people. You'll receive product training, ongoing support and opportunities to take on more responsibility as the business develops. The role itself has become available following an internal promotion.
- Bonus & Pay Reviews: Competitive salary, regular reviews and annual pay increases, plus a bonus paid twice a year based on both individual and team performance.
- Free 24/7 Staff & Family Support: Every employee receives a free wellbeing and support package for themselves and their family. Provided through an independent app/provider, this includes counselling and wellbeing support, financial advice and legal advice.
- A Welcoming Rural Workplace: Our office, showroom and yard are located in the countryside just three miles from Hereford, with free parking, free tea and coffee and a staff kitchen.
- A Sociable, Supportive Team: We work collaboratively to support and motivate one another, with optional social events during working hours to celebrate successes and spend time together outside the day-to-day role.
How to Apply
If you're looking for a sales role where you can build genuine customer relationships, sell products that you can be proud of, and develop alongside a growing business, we'd love to hear from you.
Apply online, call us on 01432 870855, or email your CV and a short cover letter to [email protected].
In your cover letter, tell us a little about why you'd be a good fit for the role and what appeals to you about selling our products.
At White Hall Flagstones, we believe that diversity and inclusion make us stronger. We welcome applications from candidates of all backgrounds and experiences.
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Experience:
- Sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
