It support Work, Jobs in Hereford, Hef (with Salaries)

IT Support Technician
Border Office Supplies and Systems —Hereford
- Full-time
- SharePoint
- In-person
- Communication skills
- Sick pay
Quick apply
1d
IT & Technical Systems Coordinator
TIOS Systems Ltd —Hereford and Worcester
- From £30,000 a year
- Full-time
- In-person
Quick apply
1d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
11d
Service Desk Analyst
Leidos —Leominster
- £29,500 - £34,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Work from home
7d
Technical Support
NoteMachine UK Ltd —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Computer literacy
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
8d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
2nd Line Infrastructure Support Engineer
fasthosts —Gloucester
- From £33,000 a year
- 12 hour shift
- Maintenance
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Tech Support Manager
ProCook —Gloucester
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- In-person
Service & Technical Support Engineer
Pulsar Measurement —Malvern
- £40,000 a year
- CRM software
- Travel
- In-person
- Employee discount
- Sick pay
Quick apply
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Specialist Technical Support – Level 3 (Network)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
4d
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,000 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
6d

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IT & Technical Systems Coordinator
TIOS Systems Ltd —Hereford and Worcester
You will be the main point of contact for technology from the client's perspective, supporting users, dealing with IT issues and helping ensure their systems…
From £30,000 a year
Quick apply
1d
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
Support the sales process, from scoping and quotations through to proof of concepts and pitching additional work. Advertising, marketing and sales experience.
From £30,000 a year
Quick apply
1d

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IT Support Technician

Border Office Supplies and Systems
Hereford

Quick apply

Job details

Full-time
1 day ago

Benefits

Company pension
Company events
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
TCP
User account provisioning
Ticket management
Microsoft Exchange
Network infrastructure
User account management
Firewall
Technical support incident logging
Network support
SharePoint
IP networking
Customer support
Customer interaction
Application support
Communication skills
Remote diagnostics
Intune
Identity & access management

Full job description

IT Support Engineer

About Us

We are an established and growing Managed Service Provider (MSP), committed to delivering excellent IT support and customer service.

As we continue to expand, we are looking for a motivated and customer-focused IT Support Engineer to join our award-winning Customer Success team based in Hereford.

This is a great opportunity for someone who enjoys working with technology, solving problems and dealing directly with customers. You’ll work across a wide range of IT systems and technologies, with plenty of opportunities to develop your technical knowledge and progress your career.

This is an office-based position at our Hereford office, with occasional customer site visits where required.

The Role

As an IT Support Engineer, you will provide day-to-day technical support to our customers, helping resolve issues across desktops, laptops, Microsoft 365, networking, servers, cloud services and other business IT systems.

You’ll be responsible for taking ownership of support requests, communicating clearly with customers and working with the wider technical team when additional knowledge or assistance is required.

The role will give you exposure to a broad range of technologies and customer environments, rather than working with the same systems every day.

What We're Looking For

We’re looking for someone who:

Has an excellent telephone manner and enjoys dealing with customers.
Has a genuine interest in IT and technology.
Enjoys troubleshooting and solving technical problems.
Can communicate technical information clearly and simply.
Is organised and able to prioritise their workload.
Takes ownership of problems and sees them through to resolution.
Is willing to learn and develop their technical knowledge.
Can work independently while also being part of a wider technical team.
Remains calm and professional when dealing with urgent issues.

Key ResponsibilitiesCustomer & Technical Support

Answer incoming support calls and provide professional technical assistance.
Log, manage and update support tickets accurately.
Troubleshoot Windows desktop and laptop issues.
Diagnose hardware, software and application problems.
Provide remote support to customers using our remote management and support tools.
Install and configure desktops, laptops, printers and peripheral devices.
Troubleshoot user accounts, permissions, profiles and application issues.
Keep customers updated throughout the life of their support request.
Take ownership of issues and work with other engineers where additional technical assistance is required.
Attend customer sites when remote resolution is not possible or when onsite work is required.

Microsoft 365 & Cloud

Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
Create and manage Microsoft 365 users, groups and permissions.
Troubleshoot email, mailbox and Exchange Online issues.
Assist with SharePoint sites, document libraries and permissions.
Support Microsoft Entra ID user accounts and authentication.
Assist with Microsoft Intune device management and policies.
Troubleshoot Multi-Factor Authentication and user sign-in problems.
Assist with Microsoft 365 security and configuration.
Support cloud-based applications and services used by our customers.

Networking & Infrastructure

Troubleshoot wired and wireless network connectivity.
Diagnose DNS, DHCP, IP addressing and general network issues.
Support switches, wireless access points, routers and firewalls.
Assist with VPN and remote-access issues.
Carry out basic network troubleshooting and connectivity testing.
Assist with the installation and configuration of network equipment.
Support Windows Server environments, including user accounts, permissions and shared resources.
Assist with Active Directory and Group Policy administration.
Troubleshoot file shares, mapped drives and printer deployments.
Assist with backup systems and investigate failed backup jobs.

Technical Knowledge

You don't need to know everything below, but experience in some of these areas would be beneficial:

Windows 10 and Windows 11.
Microsoft 365.
Exchange Online.
Microsoft Teams.
OneDrive and SharePoint.
Microsoft Entra ID.
Microsoft Intune.
Active Directory.
Windows Server.
DNS and DHCP.
TCP/IP and general networking.
Wi-Fi and network troubleshooting.
Firewalls, switches and VPNs.
Backup solutions.
Remote monitoring and management tools.
Endpoint security and antivirus solutions.
PC, laptop and printer hardware.

Desirable Skills & Experience

It would be beneficial if you have:

Previous experience working within an MSP or IT support environment.
Microsoft certifications such as MS-900, AZ-900, MD-102 or similar. We can help you through the processes of getting these certifications if you do not currently have them.
Experience administering Microsoft 365.
Knowledge of Microsoft Entra ID and Intune.
Experience supporting Windows Server and Active Directory.
Knowledge of networking, firewalls, switches and wireless systems.
Experience with SharePoint administration and permissions.
Understanding of Cyber Essentials and IT security best practices.
Experience with backup and disaster recovery solutions.
Experience working with cloud and virtualised environments.

Don't worry if you don't have all of the above.

We are looking for the right person with the right attitude as much as we are looking for technical knowledge. If there are areas where you need additional training, we will support you with courses, certifications and hands-on experience to help develop your skills.

Personal Attributes

Friendly and approachable.
Excellent customer service skills.
Good telephone manner.
Strong communication skills.
Reliable and organised.
Good attention to detail.
Willingness to learn.
Ability to take ownership and responsibility.
Comfortable working in a busy environment.
Able to manage multiple support requests and priorities.
Enjoys being part of a team and sharing knowledge.

What We Offer

Competitive salary based on experience.
Structured training and development.
Microsoft certification support.
Clear opportunities for career progression.
Hands-on experience across a wide range of technologies.
Exposure to different businesses, industries and IT environments.
Opportunity to work on customer projects as your skills develop.
Support from experienced engineers and technical specialists.
A friendly, supportive and close-knit team environment.
Opportunity to work within an award-winning Customer Success team.

If you're passionate about IT, enjoy helping people and want a role where you can continue developing your technical skills, we'd love to hear from you.

Job Type: Full-time

Benefits:

Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Hereford, Herefordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in hereford, hef

IT Support Technician

IT & Technical Systems Coordinator

2nd Line Support Engineer

IT Helpdesk Support Apprentice

IT & Cyber Support Trainee (Degree Apprenticeship)

Service Desk Analyst

Technical Support

Service Desk Analyst

2nd Line Infrastructure Support Engineer

Tech Support Manager

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Service & Technical Support Engineer

Technical Support & Sustainment Engineer

Specialist Technical Support – Level 3 (Network)

Technical Customer Service Specialist

3rd Line Engineer

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