Lead locally. Deliver quality. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate and experienced Responsive Repairs Area Manager/ Delivery Manager to lead a team of multi-skilled trade operatives delivering safe, efficient, and customer-focused property repairs and maintenance services in Worcester City.
This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.
You'll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalate.
With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.
Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.
You'll lead a team of 14 Multi-Skilled Trades Operatives, supported by a Scheduler and a Planner. The Worcester locality is one of our most dynamic and densely populated patches, covering just six square miles and serving around 7,000 properties. With approximately 20,000 repairs completed in the area each year, this is a fast-paced role that offers the opportunity to make a significant impact for both customers and colleagues.
What you'll be doing
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Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
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Champion a customer-first approach, taking ownership of service delivery and resolving customer concerns before they escalate.
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Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
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Ensure compliance with HSEQ and regulatory standards.
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Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
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Collaborate across teams and with contractors to deliver joined-up services.
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Promote sustainability goals and responsible resource use.
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Support change by communicating clearly, building resilience and helping the team adapt.
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Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.
What you'll bring
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Strong technical knowledge of property maintenance and building compliance
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Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS
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Proven experience in leading teams within a Housing or Construction environment and driving service improvements in responsive repairs, voids maintenance or both
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A collaborative, inclusive leadership style with a focus on coaching and development
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Confidence in using digital systems and promoting data best practices
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CIH Level 3 qualification would be desirable
How we'll measure success:
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95% of repairs completed within target
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85% first-time fix rate
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95% customer satisfaction with repairs and estates
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High employee engagement and low voluntary turnover
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Delivery of improvements, cost-efficiency, and sustainability outcomes
Why join us now
This is more than a management role. It's an opportunity to shape local service delivery, lead a high-performing team, and make a real difference to the customers who live in our homes.
As Platform Property Care continues to evolve, you'll play a key role in embedding our operating model, driving service excellence, and ensuring we deliver safe, efficient, and customer-focused repairs and maintenance services across your locality.
This role involves regular travel across your locality, so a full UK driving licence is essential.
As this is a customer facing role, a DBS check will be required as part of our pre-employment vetting process.
This role is locality based, covering Worcester City, so you will need to live in or close to Worcester.
What we offer
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Up to £50,468 per annum
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Van with fuel card
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28 days annual leave (plus bank holidays) with the opportunity to buy/ sell up to 5 days extra per year.
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Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
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Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
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Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
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Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
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Learning and Development opportunities
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Salary sacrifice electric vehicle scheme
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Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Next Steps - How to apply
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you. Click apply now! Complete a short application form and upload your CV.
We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.
Please note previous applications submitted within the last 3 months will not be considered again.
