Customer operations specialist Work, Jobs in Heywood, Gtm (with Salaries)

Customer Operations Specialist
New Balance —Warrington
- Full-time
- Hybrid work
- Computer literacy
- Time management
- Annual leave
- Employee discount
1d
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
12d
Warehouse Operative
Evri —Middleton
- £12.71 an hour
- Part-time
- Annual leave
Operations Specialist I-III (UK)
Airspace —Manchester
- £36,000 - £65,000 a year
- Remote
Quick apply
12d
Account Manager
Crown Oil —Bury
- £28,000 a year
- CRM software
Quick apply
Customer Service Specialist
OnwardHomes —Accrington
- £27,450 a year
- Call to connect
- Annual leave
- Employee discount
2d
Customer Service Scheduler
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
Library Support Officer
The Manchester College —Manchester
- £25,500 - £33,443 a year
- Full-time
- Microsoft Office
- Databases
- Maths
- Annual leave
- Employee assistance programme
Customer Specialist - 12-Month FTC
HSB —Manchester
- Temporary
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Regional Operations Manager
Evri —Bolton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Personal Injury Handler (12 Month FTC)
1st Central —Manchester
- £33,000 - £37,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Depot Supervisor
LF&E Refrigerated Transport —Heywood
- £33,321.60 - £37,323.00 a year
- Overtime
- Team management
- Recruiting
- Training & development
- Employee assistance programme
Business Support Officer
Oldham Council —Oldham
- £25,989 a year
- Management
- Customer service
- Databases
- Annual leave
- Employee discount
12d
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
13d
Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
11d
HubSpot Manager
Focus Group —Swinton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Alternative Drivetrain Specialist
MAN Truck & Bus UK —Manchester
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel

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Customer Operations Specialist

New Balance -
Warrington

Apply Now

Job details

Full-time
1 day ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Customer communication
Sales support
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Client communication
Internal department liaison
Microsoft Office Suite
Numeracy
Client services
Customer support
Customer interaction
Order processing
Supply chain customer service
Time management

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

As a customer operations specialist you will provide an excellent service to all New Balance customers, offering a seamless end to end service and a high level of customer care and follow up. You will provide support and administration to the UK and Ireland Sales team whilst managing the order processing and order book conversion for independent wholesale accounts and contribution to achieving the year end number.

The successful candidate will be pro-active, professional and a supportive team player. Act as an ambassador of New Balance and demonstrate the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Placing forward orders in line with monthly order cut off. ASAP and top orders to be placed as requested.

Ensure all customer and consumer enquiries are dealt with promptly and professionally.

All customer calls to be answered promptly and professionally.

Maximise order book conversion by collaborating with Sales, Finance, Logistics, and the customer.

Attend scheduled Account Manager meetings with sales reps to ensure a full orderbook review.

Order books sent weekly to customers and Account Managers where required.

Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions.

Reconciles to be actioned and communicated to the customer.

Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.

Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by the team are executed.

Ensure all labelling and booking requirements are met and deadlines adhered to.

Ensure cancellations are processed in line with EMEA policies.

Regular product and technical knowledge gathering via colleagues, NB link resources and web research to maximise knowledge and expertise and provide an excellent service to our consumers and customers.

Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department.

Work within the Data Protection policy to ensure that we are meeting our obligations.

REQUIREMENTS FOR SUCCESS

Experience in a similar role or industry.

Clear and concise communicator.

IT literate – Microsoft Office skills essential – including a knowledge of excel.

Strong organisation & Time Management skills.

Strong numeracy and literacy skills.

Strong problem-solving ability.

Strong attention to detail.

Good relationship builder with internal and external customers

Pro-active approach

Works well under pressure and strict deadlines

Total Customer Satisfaction mindset

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

customer operations specialist jobs in heywood, gtm

Customer Operations Specialist

Customer Retention Specialist

Warehouse Operative

Operations Specialist I-III (UK)

Account Manager

Customer Service Specialist

Customer Service Scheduler

Library Support Officer

Customer Specialist - 12-Month FTC

Regional Operations Manager

Senior Customer Service Manager

Personal Injury Handler (12 Month FTC)

Depot Supervisor

Business Support Officer

Customer Service Coordinator

Case Manager (Targeted Interception)

Product Specialist/Support Engineer (entry level)

HubSpot Manager

Client Support Specialist

Alternative Drivetrain Specialist

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