It support analyst Work, Jobs in High Blantyre, Slk (with Salaries)

1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
13d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Employee discount
3d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
3rd Line Support Analyst
DataVita —High Blantyre
- Communication skills
- Annual leave
Quick apply
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
Assistant Business Support Analyst
East Ayrshire Council —Stewarton
- £13,968 - £37,365 a year
9d
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
9d
Assistant Business Support Analyst - EAY12256
East Ayrshire Council —Stewarton
- £13,968 - £37,365 a year
- Full-time
9d
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
10d

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1st Line Support Analyst

DataVita
High Blantyre

Quick apply

Job details

Permanent
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Car scheme

Qualifications

Technical troubleshooting
Driving Licence
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Computer networking
Technical writing
ServiceNow
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Location: Hamilton International Technology Park, office-based, 5 days a week

About DataVita

DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work at the bleeding edge of AI adoption, automation, and how these technologies can be integrated into complex legacy environments to deliver genuine transformation.

DataVita is the fastest growing technology company in Scotland, with plans to deploy and invest over £2 billion in the coming years. You would be joining at a relatively early stage of that trajectory. For the right person, this is a chance to build something from the ground up inside a business that is scaling fast.

About the Role

DataVita has a small, highly skilled team delivering large-scale infrastructure solutions for both public and private sector clients, supported through our state-of-the-art Tier III data centre facilities. We are now looking to expand our team further with the addition of a 1st Line Support Analyst.

This role is ideal for a technically capable individual who thrives in a fast-paced managed service environment. You'll support enterprise customers across a range of managed services including IaaS, BaaS, DRaaS and Network.

We are looking for someone proactive, organised and willing to take ownership of incidents and tasks assigned to their department. You will be expected to triage tickets and follow up on the progress through to resolution.

You will receive support through internal training, development plans and relevant certifications. We will help you build the skills you need to succeed, while encouraging you to take an active role in your own learning and professional development.

Responsibilities

Co-ordination and ownership of support tickets
Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of first and second-line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation

Required Skills & Experience

Solid troubleshooting skills across Windows and Linux OS, virtualisation, storage, backups and networking
Excellent communication skills with the ability to work directly with customers and internal stakeholders
Strong customer service skills
Team player with the ability to work effectively across technical teams
High level of attention to detail
Full UK driving license

Desired Skills & Experience

Ticket Management to an ITIL Standard – ServiceNow
Networking fundamentals
Office 365

What You Will Get

Career & Growth

Competitive salary
The chance to shape a creative function inside a fast-scaling business
Direct exposure to every area of the company
Training and development throughout your time at DataVita

Benefits

33 days annual leave
Pension: 5% employee, 5% employer
Life assurance at 4x salary
Group income protection at 70% of salary for up to 2 years
Help@Hand: remote GP - physiotherapy, nutritionist, and more
Cycle to Work and EV car salary sacrifice schemes
6 fully expensed company events per year
Option to donate to charity through salary

Company Overview

Please visit https://www.datavita.co.uk/hpc?utm_term=datavita&utm_campaign=&utm_source=adwords&utm_medium=ppc&hsa_acc=1818577582&hsa_cam=22180099100&hsa_grp=174168856757&hsa_ad=731176946318&hsa_src=g&hsa_tgt=kwd-2469660714677&hsa_kw=datavita&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1 for more information

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it support analyst jobs in high blantyre, slk

1st Line Support Analyst