Control room operator Work, Jobs in Hillsborough, Dow (with Salaries)

Control Room Operator
Mercury Security and Facilities Management Ltd —Lisburn
- From £13.58 an hour
- 12 hour shift
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
6d
Control Room Operator
Mitie —Lurgan
- £13.98 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Control Room / Customer Support Operator
CCRS Ltd —Bangor
- £13.50 - £14.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
9h
IT Operations Engineer
Cloudsmith —Belfast
- DevOps
- AWS
- IT
- Annual leave
14d

Discover related jobs

Based on your search for control room operator jobs.

Control Room Operator
Mercury Security and Facilities Management Ltd —Lisburn
\*Work closely with the ARC Supervisor and ARC Operations Manager to achieve customer service and sales objectives, including: call answering times, call…
From £13.58 an hour
Quick apply
6d

I want to receive the latest job alerts for control room operator in hillsborough, dow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Control Room Operator

Mercury Security and Facilities Management Ltd -
Lisburn

Quick apply

Job details

Permanent | Full-time
From £13.58 an hour
6 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
SIA
IT
Communication skills

Full job description

Mercury Security & Facilities Management are currently recruiting for a Control Room Operator, to be based from our Head Office in Lisburn. This role is an excellent opportunity to work full time hours over the course of 3 days (3 x 12 hour shifts per week on a pro-rata basis, with flexibility required for week days & weekends).

SIA and CCTV Licenses are essential for this role. Driving License / Access to own vehicle is advantageous due to location.

Responsibilities, Skills and Duties:
*Identify, accept and process alarms in line with companies SOP and business targets.
*Exceptionally customer focused and able to deliver excellence service levels.
*Operate and monitor all systems and processes in an efficient and compliant manner.
*Conduct daily remote site inspections.
*Record and report issues or faults immediately.
*Effective use and management of alarm handling software to ensure response times and customer records are accurate at all times.
*Monitor and respond to Manned Guard and Facilities check calls.
*Allocate resources and inbound calls in line with site assignment instructions and company SOPs.
*Work closely with the ARC Supervisor and ARC Operations Manager to achieve customer service and sales objectives, including: call answering times, call handling times, perfect call statistics, ARC revenue progress.
*Proactively follow up and track all inbound and outbound calls.
*Support with reception, sales and helpdesk administrative duties.
*Manage customer site tests.
*Demonstrate and assist with effective shift handover.
*Evaluation and feedback of individual KPIs with ARC Manager.
*Contribute to the growth of the department by delivering excellent levels of service at all times.
*Promote the company brand across all internal and external correspondence.
*In addition to the above duties and responsibilities listed, the job holder is required to perform other tasks as assigned by their Manager.

Skills & Experience:
*Previous experience in a busy control room/office/call centre environment.
*Have excellent communication and IT skills.
*Be proficient in the use of Microsoft Office applications.
*Proactive in keeping up to date records and following instructions.
*Target driven.
*Exceptional punctual and organisational skills.
*Impeccable telephone manner.
*Ability to multitask on an hourly basis.
*Capacity to work well under pressure and be able to make key decisions during crucial periods.
*Aware and due diligent in GDPR practices.
*Ability to deal with clients and colleagues at every level.
*Positive attitude with an open and friendly personality.
*Ability to act with tact and diplomacy when necessary.
*Desire to work as part of a team.

In return we offer:
*Great working conditions with a friendly and dynamic team for a highly respected, successful and organically growing facilities management business regarded as the leader in its field.
*Induction training and on-going coaching delivered by our professional trainers and Senior Management Team.
*Opportunities for company for progression.

For further info or to apply, contact us today at: [email protected]

Pay: From £13.58 per hour

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

control room operator jobs in hillsborough, dow

Control Room Operator

Control Room Operator

Control Room / Customer Support Operator

IT Operations Engineer

Discover related jobs

I want to receive the latest job alerts for control room operator in hillsborough, dow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected