Operations centre analyst Work, Jobs in Hilsea, Ham (with Salaries)

Operations Centre Analyst
Lockheed Martin —Havant
- Monday to Friday
12h
Business Data Analyst - Operations
GKN Aerospace —East Cowes
- Data analysis skills
- No degree
Project Manager- Security Operations
Remote Medical Inc. —Whiteley
- £40,000 a year
- Weekend availability
- Presentation skills
- Travel
- Organisational skills
Quick apply
13d
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
9d
Senior FP&A Business Partner
The National Oceanography Centre —Southampton
- £55,939 - £61,530 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
7d
Innovation Portfolio Manager
Roke —Romsey
- Full-time
- Analysis skills
- Organisational skills
- AI
Security Officer
Anchor Group Services —Southampton
- £14.31 an hour
- Weekend availability
- Employee assistance programme
Senior Manager, Commercial Sales Pricing and Contracts
CooperVision —Southampton
- Full-time
- Contracts
- Time management
7d
CSS Field Service Engineer
Roke —Romsey
- Full-time
- Engineering
- Maintenance
CSS Field Service Engineer
Roke Manor Research Limited —Romsey
- Engineering
- Maintenance

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Operations Centre Analyst

Lockheed Martin -
Havant

Apply Now

Job details

12 hours ago

Qualifications

Technical troubleshooting
Report writing
Report generation
Software deployment
Incident queue management
IT service management
Incident documentation
Process improvement
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Network monitoring
Incident log maintenance
Help desk

Full job description

About the role

We have an opportunity for an Operations Centre Analyst to join our Service Management team based on-site at Havant. This is a fantastic opportunity for someone starting their career in IT and service management. You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.
If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!

Key Responsibilities:

Work closely with team members to support daily operations and tasks.
Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
Monitor servers and systems to spot and respond to any issues, using our event management tools.
Assist specialist teams with resolving technical problems.
Follow set processes and guidelines to fix incidents and problems.
Provide updates on ongoing incidents, keeping everyone informed.Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
Help generate reports using data from our service management system.
Support software rebuilds or deployments following system failures.
Help with software configuration and deployment tasks.
Occasionally support shift work and be flexible with shift coverage when needed.
Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
Work on improving service quality by reviewing incidents and making suggestions for improvements.
Be proactive in learning new technical skills and knowledge from colleagues.
Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

Working hours

The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as

Basic Qualifications

Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
Ability to identify simple ways to improve current processes and a willingness to suggest improvements
Strong attention to detail with a growing ability to analyse and solve technical issues.
Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

Apply Now

Refine Your Search

operations centre analyst jobs in hilsea, ham

Operations Centre Analyst

Business Data Analyst - Operations

Project Manager- Security Operations

3rd Line ServiceDesk Analyst

Senior FP&A Business Partner

Innovation Portfolio Manager

Security Officer

Senior Manager, Commercial Sales Pricing and Contracts

CSS Field Service Engineer

CSS Field Service Engineer

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