Contract: Permanent, 33.75 hours per week
Salary: £22,478 - £24,113 pro rata (£24,976 - £26,793 FTE)
Location: Rolleston rehoming centre, DE13 9AU
Closing date: Monday 24th August 2026
Interview date: 2nd & 3rd September 2026
We are recruiting for an Adoptions Coordinator to support the delivery of the Blue Cross strategy by providing an efficient service which coordinates the adoption of horses from centres, foster yards or from home-based services.
In this key role, you will be responsible for hitting horse rehoming targets and providing post-adoption support by collaborating with Regional Adoptions Facilitators. Working efficiently with Adoptions and Admissions Coordinators, Foster Yard Coordinators, and the onsite adoption preparation team, you'll maximize adoptions across the Rehoming and Fostering network. This ensures swift intake of horses to pre-matched new homes.
Daily, you’ll manage a pool of homes, match and adopt horses, and offer post-adoption support, making key decisions based on your knowledge of potential adopters and available horses. You'll identify horses and adopters needing extra support and prioritize their needs. Building strong relationships with adopters while balancing the needs of horses and the national network is crucial.
Ensuring excellent client interactions is as important as delivering robust rehoming services. Your role is critical to achieving Blue Cross's ambitious strategy of helping more horses find loving homes.
This is a part-time role working 33.75 hours over 4.5 days per week on a rota which includes weekends and bank holidays following the below work pattern:
Sunday, Monday, Tuesday, Wednesday, Thursday (AM). There is also some flexibility with Tuesday and Thursday, so that you can work 5 days on week one and 4 days on week two.
For a more detailed look at the role and its requirements, please see the attached job description.
You are an excellent communicator with client-facing experience in horse-related environments. Your knowledge of horse welfare and riding ensures successful adoptions. You can quickly assimilate and accurately record information while engaging with clients and stakeholders.
Client-focused and decisive, you handle pressure well, challenging risk-averse decisions with evidence-based approaches. You follow set processes, embrace new methods, and adapt quickly to changes, all while improving horse welfare and maintaining high standards in the matching process.
With a problem-solving mindset, you find pragmatic solutions and prioritize adoption decisions with attention to detail. Experienced in emotionally charged environments, you demonstrate resilience and empathy, supporting both clients and colleagues effectively.
Knowledge, skills, and experience
- Demonstrable understanding and experience of matching considerations for horses and homes.
- Experience working or volunteering in a horse welfare role.
- Working knowledge of horse behaviour.
- Experience of assessing riders and analysing ridden horse behaviour.
- Significant experience in delivering high level customer service in a fast paced and often emotional environment.
- Good questioning skills with the ability to gather information and distil the important points.
- Experience of building relationships and rapport with customers.
- High standard of verbal and written communication.
- Good literacy and numerical skills.
- Proven decision-making ability.
- Strong administration skills, including the use of computerised systems.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
- Experience working with volunteers.
- Client relationship management experience.
- Understanding of safeguarding issues
How to apply
Click the apply button below and complete the online application process before the closing date on Monday 24th August 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page
