Job Vacancy: Practice Manager
Location: Lower Stondon Surgery
Hours: Full-time
Position – Permanent
Salary: Competitive, depending on experience
Make a Difference in Primary Care
Lower Stondon Surgery are seeking an experienced, motivated, and highly organised Practice Manager to join our friendly and forward-thinking dispensing GP surgery. This is an exciting opportunity to play a key leadership role in ensuring our practice delivers safe, effective, caring, responsive, and well-led services while maintaining full compliance with Care Quality Commission (CQC) standards.
As our Practice Manager, you will lead on quality assurance, governance, patient safety, regulatory compliance, and continuous improvement across the practice.
If you are passionate about delivering high-quality patient care through strong leadership, governance, and compliance, we would love to hear from you.
About the Role
You will work closely with the Partners, Operations Coordinator, Reception lead and clinical and administrative teams to ensure the practice consistently meets and exceeds regulatory standards.
Your responsibilities will include:
- Leading the practice's CQC compliance programme and maintaining inspection readiness.
- Developing and embedding robust governance and quality assurance systems.
- Managing risk management, and quality improvement initiatives.
- Leading investigations into incidents, significant events, and safeguarding concerns.
- Maintaining the practice risk register and ensuring compliance with health and safety legislation.
- Managing Dispensing Arm of practice
- Supporting HR processes and leading on recruitment
- Supporting clinical team with achieving QOF targets
- Claims for CQRS, ECF and allied
- PCSE claims for reimbursement
- Liaison with PCN team and supporting PCN recruited ARRS staff
- Coordinating audits and ensuring improvements are implemented.
- Reviewing and updating practice policies and procedures.
- Monitoring mandatory staff training regulatory compliance.
- Promoting a culture of continuous improvement, patient safety, and learning throughout the practice.
About You
We are looking for someone who has:
- Experience working within a GP practice or Primary Care setting.
- Previous experience managing CQC compliance and inspections.
- Excellent knowledge of the CQC Fundamental Standards and NHS Primary Care regulations.
- Experience in governance, quality improvement, and risk management.
- Strong leadership, communication, and organisational skills.
- Experience leading audits, investigations, and policy development.
- The ability to work independently while building positive relationships across multidisciplinary teams.
- Excellent IT skills and experience using Microsoft Office and GP clinical systems.
Desirable
- Management qualification or equivalent experience.
- Knowledge of Quality and Outcomes Framework (QOF), infection prevention and control, safeguarding, and information governance.
What We Offer
- Competitive salary based on experience.
- NHS Pension Scheme (where applicable).
- Support for continuing professional development.
- A supportive and collaborative working environment.
- Opportunities to influence service development and quality improvement.
- Skilled Worker visa sponsorship available for eligible candidates, as we are a UK Home Office-licensed sponsor.
Why Join Us?
This is an excellent opportunity to become a key member of our leadership team and make a lasting impact on the quality and safety of patient care. You'll play a central role in shaping the future of the practice, supporting our staff, and ensuring we continue to provide outstanding services to our community.
If you are an experienced governance and compliance professional with a passion for excellence in primary care, and great communication skills we encourage you to apply.
How to Apply
Please submit:
- Your CV
- A covering letter outlining how your experience and skills meet the requirements of the role
We are committed to promoting equality, diversity, and inclusion and welcome applications from all suitably qualified candidates. Employment is subject to satisfactory references, the right to work in the UK, and any appropriate pre-employment checks, including a Disclosure and Barring Service (DBS) check where required.
Pay: £35,000.00-£49,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Work Location: In person
