Contact centre shift manager (full time) Work, Jobs in Hockley, Ess (with Salaries)

Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
3d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Tilbury
- Full-time
- Management
- Bachelor's degree
- Leadership
Reliability Maintenance Engineering Area Manager, RME
Amazon UK Services Ltd. —Rochester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Management
- Flexible schedule
Operational Support Grade - HMP Elmley (Prison Support Role)
Ministry of Justice —Sittingbourne
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Supply Chain Operations Manager
Belron —Maidstone
- Up to £48,000 a year
- Full-time
- Microsoft Excel
- Sales
- Presentation skills
- Annual leave
6d
Military - Area Manager LCY2
Amazon UK Services Ltd. —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Area Manager, LCY3
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Bachelor's degree
- No degree
- Business
- Flexible schedule
Area Manager,
Amazon UK Services Ltd. —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
3d
Sales Supervisor
Swale Community Leisure Ltd —Sittingbourne
- £27,596 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Employee assistance programme
- Gym membership
5d
Store Manager
Superdrug —Basildon
- Up to £36,000 a year
- Weekend availability
- Customer service
- IT
- Retail management
- Store discount
- Annual leave
Military Area Manager, LCY3
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
HMP Elmley Facilitator - Group Worker
Ministry of Justice —Sheerness
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
ICQA Area Manager
Amazon UK Services Ltd. —Tilbury
- Full-time
- English
- Bachelor's degree
Dispenser
Boots —Colchester
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Senior Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. - A10 —Tilbury
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
Contact Lens Optician
Boots —Thurrock
- Part-time
- Customer service
- Free parking
- Employee assistance programme
F: Group Worker - HMP Swaleside
Ministry of Justice —Sheerness
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
Duty Manager
The Maidstone Leisure Trust —Maidstone
- £29,200 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme

I want to receive the latest job alerts for contact centre shift manager (full time) in hockley, ess

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Contact Centre Shift Manager (Full time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Full-time
£25,000 - £27,000 a year
2 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Maintenance
Shift management
Team management

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a full time position, 37.5 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

contact centre shift manager (full time) jobs in hockley, ess

Contact Centre Shift Manager (Full time)

Organised Immigration Crime (OIC) Investigator

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Area Manager, Customer Fulfillment

Reliability Maintenance Engineering Area Manager, RME

Operational Support Grade - HMP Elmley (Prison Support Role)

Supply Chain Operations Manager

Military - Area Manager LCY2

Area Manager, LCY3

Area Manager,

Sales Supervisor

Store Manager

Military Area Manager, LCY3

HMP Elmley Facilitator - Group Worker

ICQA Area Manager

Dispenser

Senior Reliability Maintenance Engineering Technician, RME

Contact Lens Optician

F: Group Worker - HMP Swaleside

Duty Manager

I want to receive the latest job alerts for contact centre shift manager (full time) in hockley, ess

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