Company Description
At Project Group, we create beautiful spaces for people to live, learn, work, and socialise in. Our extensive experience has shaped our design-led approach, working across several key markets, including student accommodation, build to rent, co-working, co-living, PRS, hotels, office, and public sector. With a dedication to delivering outstanding projects across the UK, each business within the Project Group brand – Project Studio, Project Interiors, Project ff&e, Project Furniture & Project Furniture Residential span every aspect of creative and innovative design, furnishing and fit-out, through to supply chain management and project aftercare. Project Group are an Equal Opportunities Employer and are a registered National Living Wage & Disability Confident Employer / Organisation.
We are all about delivering exceptional results for our clients – it’s what drives us. We are committed to excellence with every single project we take on and you will see we place the utmost importance on the following:
We create the very best designs and consistently embrace new and innovative approaches.
Our clients’ requirements are paramount. We always provide our clients with the very best products, value and service, delivering these with the utmost professionalism and integrity. We collaborate with our clients, colleagues and suppliers, ensuring that we are strong, energetic team members at all times, creating open and mutually beneficial relationships
We are seeking a driven, detail‑focused professional to join our established, close‑knit team and help accelerate the company’s growth. Supporting sales and operations by delivering excellent customer service. Liaising with clients and suppliers, processing and managing all orders, incoming and external communications, from order placement to completion.
General:
Responsible for the progression of order from receipt into business to completion with the customer.
Ensuring all administration duties are completed in line with company policy to ensure compliance.
Working with and supporting all relevant employees in the fulfilment of our aims and business goals.
Perform other business duties as and when required. Comply with all company policies and procedures.
- Reporting to your line manager and collaborating closely with nominated clients and salesperson.
- Processing a high volume of customer orders and requests submitted by telephone and email.
- Working with suppliers to check product availability for customer orders, stock management and expediting of purchase orders.
- Investigate and resolve customer queries and complaints and resolving quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
- Escalating and resolving areas of concern as raised by clients.
- Maintain thorough and accurate customer service records utilising database systems and technology to deliver great customer care.
- Communicating internally important feedback from customers.
- Supporting the sales force with general operations to help achieve agreed objectives.
- Alerting the sales team to opportunities for further sales within key clients
- Working with Operations to liaise with company suppliers and installation teams
- Arranging collections, deliveries, item repairs, etc.
- Support/attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the Management Team.
- Assist in monitoring company performance against client/supplier service level agreements and flagging potential issues
- Assist and liaise with all internal departments to ensure client needs are fulfilled effectively.
- Dealing with and responding to high volumes of emails.
- Maintaining price files on internal Sage system
- Maintaining product catalogues on client portals and trading platforms
Skills and Qualifications:
- Excellent communication skills, able to liaise with a variety of people including director/board level
- Proficient in Excel and have good understanding of Microsoft office packages such as PowerPoint and Word
What we can offer
- A Competitive Basic Salary
- 25 Days Annual Leave + Bank Holidays
- Competitive Benefits
- Sponsored Subscriptions & Memberships
- Continual Professional & Occupational Training & Development
- A Friendly Working Environment
Our standard working office hours are:
Mon-Thurs 8.30am-5.30pm
Fridays - 8.30am-4pm
(45 min lunch break)
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
