Service desk manager Work, Jobs in Holmfield, Wyk (with Salaries)

Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
8d
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
Quick apply
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
IT Support Manager
Rochdale Boroughwide Housing —Rochdale
- £40,902 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Workplace Technology Adviser
Skipton Building Society —Skipton
- £33,050 a year
- Full-time
- Hybrid work
- Time management
- Analytics
- Annual leave
3d
CMDB Manager
Betfred —Manchester
- £43,159 - £56,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
9d
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Life insurance
Quick apply
Managed Services - Delivery Manager
HSO Group B.V. —Manchester
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
11d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
14d
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
3d
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
TechHub Support Analyst
Ofcom —Manchester
- Full-time
- Continuous improvement
- SharePoint
9d
Data Engineer
GMCA —Manchester
- £44,075 - £48,226 a year
- Hybrid work
11d
Infrastructure Cloud Engineer
McBride —Manchester
- Full-time
- Azure
- Computer Science
- Analysis skills
1d

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Service Desk Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
Technical troubleshooting
GPhC
IT team management
Mentoring junior staff
IT service management
Continuous improvement
Professional development mentoring
Training & development
Information technology team management
Communication skills
Help desk
NMC

Full job description

Role: Service Desk Manager

Location: We operate a hybrid schedule, meaning 3-4 days a week in the office based at Thorpe Park, Leeds.

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

This is an exciting opportunity to lead a critical IT function and make a real impact across the organisation. As Service Desk Manager, you’ll be at the heart of delivering exceptional IT support, leading the day-to-day operation of the Service Desk and ensuring consistently high levels of service. The successful candidate will lead, coach, and develop a high-performing team, driving SLA achievement while creating an outstanding support experience for colleagues across the business. With a focus on service excellence, proactive problem management, and continuous improvement, this role will play a key part in keeping the organisation running smoothly, reducing risk, and fostering a positive, customer-focused culture.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Proactively making sure stats across the Service Desk remain high
Working with the Service Operations Manager in establishing and maintaining the SLAs within the desk
Continually looking for improvements within the team that can be backed by data and reports.
Provide development, support and guidance of the Service Desk team
Managing Service incidents and incident processes working with problem/ incident management
Managing hiring requirements for additional team members within the Service Desk
Supporting the IT Service team in training, coaching, mentoring and succeeding in the Service roles and future career
Monitoring Service Desk incidents and ensure they are worked on and communicated to a high degree
Ensure tickets do not breach SLA’s
Work with Service Transition team to ensure new projects are onboarded efficiently and all knowledge, tooling and processes are captured to enable the service desk to deal with incidents and request
Adhere to all legal, ethical, professional and company requirements
Working with key teams across the business (customer service, purchasing, operations & pharmacists
Ensure that the workplace remains fun, relaxed and friendly

Who are we looking for?

Experience leading a service desk team, ideally up to 3rd line support
Experience working in a fast-paced organisation
Experience of working in a pressured environment, delivering against tight deadlines
Strong communication and relationship management skills
Strong troubleshooting and complex solving skills
Experience in Jira Service Management tooling
A ITIL v4 Foundation is desirable

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

service desk manager jobs in holmfield, wyk

Service Desk Manager

Service Desk Manager

IT Service Delivery Manager

Service Support Manager

Service Centre Team Manager

IT Support Manager

Workplace Technology Adviser

CMDB Manager

Incident Management Analyst

Group IT Manager

IT Support Engineer

Managed Services - Delivery Manager

Maximo Operations Technician - UK & EMEA

1st/2nd Line IT Support - £27,000-£34,000

IT Technician

Service Desk - Linux & MacOS

IT Audit Manager

TechHub Support Analyst

Data Engineer

Infrastructure Cloud Engineer

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